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RMA... What to send? Everything?
685 6 2017-1-11
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Impossible J
lvl.2
United States
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I'm about to send my mavic in for an RMA for a non-functional indicator light and faulty gimbal, and have my shipping label and all, but zero instructions were given about just what to send. Should I include everything that came in the box? Just the drone? Anyone know the standard protocol on this? Thanks!
2017-1-11
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rick39
Second Officer
Flight distance : 38615 ft
United Kingdom
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I have the same issue of what to send back. I have the combo package and my problem is foreign material behind the lens inside the camera, which I suspect is mould. My instructions are to send back everything apart from the sd card, controller and props. My dilemma is whether this generic instruction is relative to a standard Mavic or a combo package. As my issue is with the camera alone, none of the peripheral items are under scrutiny and my biggest fear is if I cherry pick what I return, will I get the same things back, and if I didn't it would be difficult to prove what has gone missing.
2017-1-12
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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rick39 Posted at 2017-1-12 04:30
I have the same issue of what to send back. I have the combo package and my problem is foreign material behind the lens inside the camera, which I suspect is mould. My instructions are to send back everything apart from the sd card, controller and props. My dilemma is whether this generic instruction is relative to a standard Mavic or a combo package. As my issue is with the camera alone, none of the peripheral items are under scrutiny and my biggest fear is if I cherry pick what I return, will I get the same things back, and if I didn't it would be difficult to prove what has gone missing.

I've read other places were you send back the drone and controller, nothing else.
2017-1-12
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Buzzyone
Captain
Flight distance : 2374944 ft
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United Kingdom
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In Europe they only want the aircraft, no props no SD, no battery, just the aircraft. Also in Europe they don't recommend you send it in the shipping box but ask for it to be wrapped in bubble wrap and then a stout box.
2017-1-12
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rick39
Second Officer
Flight distance : 38615 ft
United Kingdom
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Buzzyone Posted at 2017-1-12 10:18
In Europe they only want the aircraft, no props no SD, no battery, just the aircraft. Also in Europe they don't recommend you send it in the shipping box but ask for it to be wrapped in bubble wrap and then a stout box.

That's perfect, many thanks
2017-1-12
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rick39
Second Officer
Flight distance : 38615 ft
United Kingdom
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R&L Aerial  Posted at 2017-1-12 10:07
I've read other places were you send back the drone and controller, nothing else.

Many thanks for your reply
2017-1-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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If the battery and controller are working fine then you don't need to send them in. Only send in the aircraft.
2017-1-12
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