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Return/Exchange Phantom 4 pro
2153 15 2017-1-12
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fans6f5ddd7c
lvl.2
Flight distance : 21552 ft
Canada
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My phantom 4 Pro was delivered yesterday to DJI for return/exchange  and no email from DJI .. When they will send me a new drone ??
2017-1-12
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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It normally takes a day or two for it to be checked in, but could you please provide your ticket or case number for further follow up?
2017-1-12
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fans6f5ddd7c
lvl.2
Flight distance : 21552 ft
Canada
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Thank you )        Case number is CAS-389735-R3G1Q8   
2017-1-12
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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fans6f5ddd7c Posted at 2017-1-12 15:08
Thank you )        Case number is CAS-389735-R3G1Q8 

From what I can see, it got to their facility mid day yesterday and it just hasn't been checked in yet. As I mentioned before, it can take a day or two in order to move to the next step in their system and I would expect a notification on the next leg of the process by the end of the week, worse case beginning of next week as a high-ball estimate. Exchanges are normally pretty quick, so I do not foresee you waiting for too long.
2017-1-12
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fans6f5ddd7c
lvl.2
Flight distance : 21552 ft
Canada
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Thank you  for a good explanation
2017-1-12
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fans_drone
lvl.2
Italy
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DJI-Jamie Posted at 2017-1-12 15:56
From what I can see, it got to their facility mid day yesterday and it just hasn't been checked in yet. As I mentioned before, it can take a day or two in order to move to the next step in their system and I would expect a notification on the next leg of the process by the end of the week, worse case beginning of next week as a high-ball estimate. Exchanges are normally pretty quick, so I do not foresee you waiting for too long.

on 16 November 2016 I bought a P4 and some accessories (order 0394308211129). The P4 had some problems and dji  authorized a substitution DOA - CAS-368037-K4Z6W7; the drone reached dii returned good center on 21 december 2016, many days has passed and I still did not received the replacement drone. Furthermore I have never received the accessories that I bought with my order on 16 November, that is 50 days ago.
Your kind assistants and post sale operators keep telling me to be patient but I paid for the products 50 days ago and today I do not have the goods I paid for and I cannot use any of the goods that I have paid for.
Dji wants to be a leader company on the market and costumers expect a different service
2017-1-13
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DJI Natalia
Administrator
Flight distance : 318 ft

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fans_drone Posted at 2017-1-13 00:44
on 16 November 2016 I bought a P4 and some accessories (order 0394308211129). The P4 had some problems and dji  authorized a substitution DOA - CAS-368037-K4Z6W7; the drone reached dii returned good center on 21 december 2016, many days has passed and I still did not received the replacement drone. Furthermore I have never received the accessories that I bought with my order on 16 November, that is 50 days ago.
Your kind assistants and post sale operators keep telling me to be patient but I paid for the products 50 days ago and today I do not have the goods I paid for and I cannot use any of the goods that I have paid for.
Dji wants to be a leader company on the market and costumers expect a different service

We feel very sorry that you're experiencing difficulties, your case has been escalated, and we'll take care of it.
2017-1-13
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fans_drone
lvl.2
Italy
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DJI Natalia Posted at 2017-1-13 03:38
We feel very sorry that you're experiencing difficulties, your case has been escalated, and we'll take care of it.

Dear Natalia, has been weeks that all the shops have drones to sell in stock, how is it possible that Dji doesn't have drones in stock for a substitution? Client service is very poor, I have been waiting for substitution more than a month, I have waste my time and I also need the drone for my job, so I kindly ask an immediate reimbursement of my money
DOA - CAS-368037-K4Z6W7
2017-1-16
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rustygal
lvl.1
United States
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I've sent my Phantom 4 Pro back last week for repair to the gimbal and they've had it for 4 business days and I still haven't heard from them, even after asking if it was in their system.....waiting for an email....
2017-1-16
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DJI Natalia
Administrator
Flight distance : 318 ft

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rustygal Posted at 2017-1-16 15:43
I've sent my Phantom 4 Pro back last week for repair to the gimbal and they've had it for 4 business days and I still haven't heard from them, even after asking if it was in their system.....waiting for an email....

We'll check the case and help you receive an update as soon as possible.
2017-1-17
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DJI Natalia
Administrator
Flight distance : 318 ft

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fans_drone Posted at 2017-1-16 04:15
Dear Natalia, has been weeks that all the shops have drones to sell in stock, how is it possible that Dji doesn't have drones in stock for a substitution? Client service is very poor, I have been waiting for substitution more than a month, I have waste my time and I also need the drone for my job, so I kindly ask an immediate reimbursement of my money
DOA - CAS-368037-K4Z6W7

I just checked with the department, it's available now, we'll help you handle this case as soon as possible.
Hope you can receive it soon.
2017-1-17
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Lukyan
lvl.2
Flight distance : 21552 ft
Canada
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DJI-Jamie Posted at 2017-1-12 15:56
From what I can see, it got to their facility mid day yesterday and it just hasn't been checked in yet. As I mentioned before, it can take a day or two in order to move to the next step in their system and I would expect a notification on the next leg of the process by the end of the week, worse case beginning of next week as a high-ball estimate. Exchanges are normally pretty quick, so I do not foresee you waiting for too long.

Hello , still no info about my Drone after 5days
2017-1-17
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fans_drone
lvl.2
Italy
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DJI Natalia Posted at 2017-1-17 03:47
I just checked with the department, it's available now, we'll help you handle this case as soon as possible.
Hope you can receive it soon.

Many thanks.

Kind regards.
2017-1-17
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Lukyan Posted at 2017-1-17 09:14
Hello , still no info about my Drone after 5days

I'll have this escalated in order to get further information on this. Please keep in mind that the North American facility does not work on weekends, but I'll look into where you are in their queue.
2017-1-17
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Lukyan
lvl.2
Flight distance : 21552 ft
Canada
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DJI-Jamie Posted at 2017-1-17 11:40
I'll have this escalated in order to get further information on this. Please keep in mind that the North American facility does not work on weekends, but I'll look into where you are in their queue.

Thanks      
2017-1-17
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Lukyan
lvl.2
Flight distance : 21552 ft
Canada
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DJI-Jamie Posted at 2017-1-17 11:40
I'll have this escalated in order to get further information on this. Please keep in mind that the North American facility does not work on weekends, but I'll look into where you are in their queue.

Hello, any update about my drone ?
2017-1-19
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