Please provide an update on CAS-364973-X7G6Y9 ASAP. I've spoken with chat support multiple times and am receiving no support. The package was received Monday and has made no progress. It does not show up under 'My Cases' either. This was a replacement from DJI Care Refresh that was defective upon arrival. It needs to be replaced ASAP.
Please reference zendesk ticket #361590

Sorry for the inconvenience caused, I've checked your case status, it's delivered and we've updated it for you.
Also we'll follow up your case, please feel free to reply the e-mail for any further questions, thanks for your supporting!