24ctDrone
lvl.1
United States
Offline
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So there are over 100+ complaints on this forum about a video transmission issue causing a MAJOR issues for professionals who want to use 4K at higher frame rates. Not seeing your video transmission can cause accidents. There once was(maybe is) a little (big) company that had two, yes two confirmed cases of drone battery problems, and every single drone was re-called (I think the Inspire 1 Pro had hundreds of battery discharge cases ). Now I am the first to say this is a new industry and give it time to work itself out. However, what I'm not cool with, is not hearing a thing from DJI about this, and giving us guidance on what to do. The moderators are doing their best, and I really mean that (thank you Natalia). However, when such a vast number of people on this forum and on several others have the same complaint. Shouldn't the CEO take action?
As a consumer of your products I'm asking you to just, yah know....Offer an apology management. I think I'd be cool with just that , a simple acknowledgment from DJI's Upper Management. Once again, I AM NOT talking about this forum or its mods, they are wonderful, However, DJI is universally known to have the absolute worst after sales support, this is not really disputable. If you google it, you will be lost in an epic novel, so I wouldn't, however my point is, what does DJI have to lose by making an official statement of apology ? It would only help the company image and I personally would have more respect for them. Sorry for the tangent. I'm just so frustrated. |
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