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Gimbal reversed?
834 12 2017-1-15
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clkgtr37
lvl.1

United States
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I was flying my Mavic yesterday briefly and the gimbal gave me the standard "Heat Overload, Remove Clamp" warning. Upon looking closely, I noticed the camera was pointed completely backwards and would periodically make the click as it flipped forward, but never returned to position.
I tried everything I could find in the forums to fix it (starting it upside down, recal compass, recal UMI, recal with Assistant 2) yet none seemed to work. The thing has never had any flying issues, but I often take off and land in the desert and worry/wonder if the dirt has caused this?

Pic attached to show current situation:

Thanks a ton for any ideas!

IMG_20170115_093715_01.jpg
2017-1-15
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M K ULTRA
Captain
Flight distance : 4997562 ft
United States
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How is that possible?  An anomaly for sure....or a demonic possession in need of an exorcism.  
2017-1-15
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disguy2k
lvl.2

Australia
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On the older phantom gimbals, there is a rotary encoder which gives the feedback position to control the motor. It's most likely slipped on the shaft, or defective. Your best bet is to return it for service.
2017-1-15
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DJI Mindy
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Flight distance : 7 ft
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Have you tried to do the gimbal calibration?
If still no improvement, I'd suggest you to send it in for further evaluation.
2017-1-15
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clkgtr37
lvl.1

United States
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DJI Mindy Posted at 2017-1-15 22:36
Have you tried to do the gimbal calibration?
If still no improvement, I'd suggest you to send it in for further evaluation.

I have tried the gimbal calibration to no avail. Unfortunately, this one might need a visit. (personally I blame my new producer, because it is bad luck whenever she is on set...)
2017-1-16
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DJI Mindy
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clkgtr37 Posted at 2017-1-16 10:34
I have tried the gimbal calibration to no avail. Unfortunately, this one might need a visit. (personally I blame my new producer, because it is bad luck whenever she is on set...)

It's worth to refresh the firmware again via DJI assistant.
You can fill in an online repair request form and apply for pickup here: https://repair.dji.com/en/SelfRepair/Area
2017-1-17
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clkgtr37
lvl.1

United States
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Tried the refresh and no luck :-(

Filled out the form and referenced the forum conversation.

Thanks for the help.
2017-1-17
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clkgtr37
lvl.1

United States
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DJI Mindy Posted at 2017-1-17 02:57
It's worth to refresh the firmware again via DJI assistant.
You can fill in an online repair request form and apply for pickup here: https://repair.dji.com/en/SelfRepair/Area

I submitted the request a few days ago, but never heard back from DJI. Any chance there is a way to see where it is in the system?
2017-1-20
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DJI Mindy
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clkgtr37 Posted at 2017-1-20 12:00
I submitted the request a few days ago, but never heard back from DJI. Any chance there is a way to see where it is in the system?

Did you get a ticket number? I'll help to check on it.
2017-1-22
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clkgtr37
lvl.1

United States
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DJI Mindy Posted at 2017-1-22 03:12
Did you get a ticket number? I'll help to check on it.

I don't know if it's a ticket number, but I got an email saying that request 398876 is being reviewed. Would be grateful for any help.
2017-1-22
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DJI Mindy
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clkgtr37 Posted at 2017-1-22 07:19
I don't know if it's a ticket number, but I got an email saying that request 398876 is being reviewed. Would be grateful for any help.

Sorry for the late reply.
I've checked your ticket, our support had replied you. Did you receive that?
2017-1-24
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Fabricionn
lvl.1

Brazil
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DJI Mindy Posted at 2017-1-24 02:47
Sorry for the late reply.
I've checked your ticket, our support had replied you. Did you receive that?

Hello! I'm having the same problem. How can I fix it?
4-21 14:08
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DJI Mindy
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Fabricionn Posted at 4-21 14:08
Hello! I'm having the same problem. How can I fix it?

Sorry to know you have the same problem, have you tried to do the gimbal calibration? If the issue persists, we recommend you send it in for further evaluation. Please contact DJI support support@dji.com to start a ticket.
4-23 04:04
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