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lost plastic cover for the landing gear
7337 19 2017-1-15
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fansc01fa879
First Officer
Flight distance : 984436 ft
Canada
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Hi all. Just came from vacation and found one of the plastic cover for the landing gear is missing (see pic attached).
Please looking for some guidance on where I can find a replacement for this.

Thanks in advance
Wangrin
IMG_0764.PNG
2017-1-15
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fansa84fe8a4
First Officer
Flight distance : 3 ft
United States
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Overkill, but you'd have spare parts.

https://www.amazon.com/Geniune-D ... ds=Phantom+P4+parts

White vinyl tape in the meantime.
2017-1-15
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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contact dji support, they have sent replacement parts like that free of charge,  sometimes !
2017-1-15
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sky wombat
Captain
Flight distance : 1423911 ft
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Australia
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If you get stuck try some irrigation poly pipe (split lengthways and fix with tape). If look is critical then fit some pipe to the other three legs.
Plenty of high quality tapes available as well. Why not try some reflective tape?
2017-1-15
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Stinky711
lvl.3
United States
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When contacted DJI did not have just this part but they come with landing gear. Also it looks like P4 and P4P/P4P+ are different. Landing gear is only available for P4.
  They seem to pop off all of the 4's. Might be a great time to maybe put some tape or a dab of silicone on the ones you still have.
2017-1-15
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DJI Natalia
Administrator
Flight distance : 318 ft

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Wangrin, please feel free to contact our tech support via support.us@dji.com, we'll help you handle it.
2017-1-16
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Mallettron
lvl.4
Flight distance : 82641 ft
United Kingdom
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It does seem strange that the one part that falls off frequently they dont stock as a spare, someone could make a fortune selling these
2017-1-16
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Grrrrrr
lvl.4
Flight distance : 1212684 ft
United States
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I have same issue did you ever get this sorted out
2017-1-16
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fansa84fe8a4
First Officer
Flight distance : 3 ft
United States
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I really wish DJI had an online parts store for these sorts of incidents.  Even a walk-in service center rather than one behind a locked gate in CA where you have to ship it to them from across the street is absurd for service.  I'm sure some parts person answering their phone or online web sales could make their salary in just sundry parts sold due to the sheer volume out there, and rising.

Once off warranty, really would be annoying to pay $45 to ship a drone to CA and wait for a few weeks for a $5 part or whatever that the owner could replace himself and get back in the air.
2017-1-16
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fansc01fa879
First Officer
Flight distance : 984436 ft
Canada
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Thanks all for the replies.
Thanks Nathalia, email sent  and the request number is  398057. Hopefully, I will receive positive answer
2017-1-16
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fansc01fa879
First Officer
Flight distance : 984436 ft
Canada
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fansa84fe8a4 Posted at 2017-1-16 11:30
I really wish DJI had an online parts store for these sorts of incidents.  Even a walk-in service center rather than one behind a locked gate in CA where you have to ship it to them from across the street is absurd for service.  I'm sure some parts person answering their phone or online web sales could make their salary in just sundry parts sold due to the sheer volume out there, and rising.

Once off warranty, really would be annoying to pay $45 to ship a drone to CA and wait for a few weeks for a $5 part or whatever that the owner could replace himself and get back in the air.

Thanks all for the replies.
Thanks Nathalia, email sent  and the request number is  398057. Hopefully, I will receive positive answer
2017-1-16
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fansc01fa879
First Officer
Flight distance : 984436 ft
Canada
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Thanks all for the replies. Thanks Nathalia, email sent  and the request number is  398057. Hopefully, I will receive positive answer
2017-1-16
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fansc01fa879
First Officer
Flight distance : 984436 ft
Canada
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Sorry for the many replies, having some issue with the send on google chrome
2017-1-16
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Mallettron
lvl.4
Flight distance : 82641 ft
United Kingdom
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In the meantime tape the rest on, wrap it round a couple of times, that should save them
2017-1-17
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fansc01fa879
First Officer
Flight distance : 984436 ft
United States
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DJI rocks! DJI shipped me  4 plastic cover for the landing gear and for free
Now time to remove the vinyl tape....Merci DJI !!!
2017-2-1
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Odan
Second Officer
Flight distance : 182913 ft
United States
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SOLVED
2017-2-1
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fansf3f3eb2c
lvl.1
Flight distance : 27615 ft
United Kingdom
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I reported  this same problem to DJI Support back in May and I'm still waiting for a replacement part. Whenever I've contacted them they just say it's been referred to their technical support team. Having been a DJI customer for several years I am utterly disgusted with their after sales support!
2017-8-20
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NGF
Second Officer
Flight distance : 174 ft

United Kingdom
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fansf3f3eb2c Posted at 2017-8-20 07:07
I reported  this same problem to DJI Support back in May and I'm still waiting for a replacement part. Whenever I've contacted them they just say it's been referred to their technical support team. Having been a DJI customer for several years I am utterly disgusted with their after sales support!

Did this ever get sorted? As you've seen, I had one come away and tried to fit it back, I sheared the receiver wire.
Is there a sequence to fit the part?
2017-11-27
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JockC
First Officer
Flight distance : 459416 ft
Australia
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NGF Posted at 2017-11-27 23:34
Did this ever get sorted? As you've seen, I had one come away and tried to fit it back, I sheared the receiver wire.
Is there a sequence to fit the part?

I have seen this problem reported on a number of occasions. I know it won’t help those who have already lost the pieces but I simply bought some of those round (1/2”) transparent stickers and wrapped them around each side of the legs. It’s invisible and ensures that the bits will never fall out.
2017-11-27
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Stag Media
lvl.2
United States
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fansc01fa879 Posted at 2017-2-1 11:04
DJI rocks! DJI shipped me  4 plastic cover for the landing gear and for free
Now time to remove the vinyl tape....Merci DJI !!!

Wow, I just contacted them, got a case number and was told in no uncertain terms that they will be charging me.
Anyway, for anyone like me not so lucky with DJI just type - Landing Gear Cover For DJI Phantom 4 PRO - in your favorite search engine and you will find many places to buy these cheap little crappy parts. My drone is not even 6 weeks old and it fell off...not amused!
2018-5-16
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