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Phantom 4 Pro Deliveries
1526 19 2017-1-16
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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I ordered a Phantom 4 Pro+ with 2 spare batteries on 31 December 2016, but unfortunately the ordered was cancelled (not DJI's fault).
I then placed a second order without the batteries on 5 January 2017, but apart from the order confirmation there has been no progress. I spoke via the chat and was promised a shipping date of 12 Jan but this has come and gone. Tomorrow will be 10 business days since my order which is double the estimated 3 - 5 on the website.

Is anyone else seeing these sort of delays? I thought it was just Mavics that DJI were having problems with!




2017-1-16
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Betamace
First Officer
Flight distance : 2133 ft
United States
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Yep. On Jan 4 I ordered a battery for my P3. Payment competed the next day. 10 days later the order is still not shipped.
2017-1-16
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GDGuy
lvl.2
Flight distance : 159885 ft
United States
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Ordered P4P+, Accessories, and 2 Batteries on 1-08-2017 confirmed payment on 1-09-2017.
Called back and got them to split shipment, batteries from bird so I would get P4P+ sooner and not have to wait on the batteries, I received batteries today but still no P4P+. go figure.   
2017-1-16
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koono
lvl.2
Flight distance : 8619 ft
Germany
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I ordered a p4p plus on 14 dec 2016. I contactet the dji support on 5 jan 2017.  they said: 3-5 weeks after confirmation!!! now I am still waiting and waiting.
2017-1-16
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theGrindLab.com
Captain
Flight distance : 1375846 ft
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United States
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Ordered mine from an official dealer last Wednesday (01.11.17). Being delivered tomorrow (01.17.17). Ordered my Mavic directly from DJI months ago. Never shipped (like so many others). Cancelled that order weeks ago. In all fairness though, the Mavic situation is a different beast.
2017-1-16
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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GDGuy Posted at 2017-1-16 11:29
Ordered P4P+, Accessories, and 2 Batteries on 1-08-2017 confirmed payment on 1-09-2017.
Called back and got them to split shipment, batteries from bird so I would get P4P+ sooner and not have to wait on the batteries, I received batteries today but still no P4P+. go figure.

I was also expecting batteries to be longer lead time. That's why my second order was for P4P+ only because I thought I could pick the batteries up later!
2017-1-16
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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koono Posted at 2017-1-16 13:12
I ordered a p4p plus on 14 dec 2016. I contactet the dji support on 5 jan 2017.  they said: 3-5 weeks after confirmation!!! now I am still waiting and waiting.

Wow! That doesn't sound good. They are still telling me "within a few days" whatever that means.
2017-1-16
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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theGrindLab.com Posted at 2017-1-16 13:46
Ordered mine from an official dealer last Wednesday (01.11.17). Being delivered tomorrow (01.17.17). Ordered my Mavic directly from DJI months ago. Never shipped (like so many others). Cancelled that order weeks ago. In all fairness though, the Mavic situation is a different beast.

I am beginning to think I should have gone the reseller route. Maplins had them in stock when I placed my order with DJI, but I decided to go direct cos of reading a lot of compass issues on the early batch.
2017-1-16
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trance728-
First Officer
Flight distance : 179738 ft
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United States
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Maybe with all the issues people are having with the built in screens they're holding off shipping until they figure out a fix.
2017-1-16
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SWCC
lvl.2
Flight distance : 124186 ft
Australia
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Don't hold your breathe... I paid and ordered my P4P on 1 DEC 2016 and received it 3 JAN 2017 thirty four days later.
2017-1-17
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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trance728- Posted at 2017-1-16 23:37
Maybe with all the issues people are having with the built in screens they're holding off shipping until they figure out a fix.

Hmm, yes possibly Well in that case its better to wait
2017-1-17
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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SWCC Posted at 2017-1-17 02:16
Don't hold your breathe... I paid and ordered my P4P on 1 DEC 2016 and received it 3 JAN 2017 thirty four days later.

Ouch!! What I don't understand is why this is such a hot topic on the Mavic forum, but no mention here? There are a few old threads about P4P deliveries but not the 5000+ posts about Mavic.
Anyway, some movement - my payment status has gone from Authorized to Pay Confirmed.
2017-1-17
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Zamboon
lvl.4
Flight distance : 1332844 ft
Zambia
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Yup, posted this already and got a reply from Mindy who said she would look into it, also after posting got an email saying the order had been split and to expect delivery soon.....I will see!

Despite the promise of a 1 to 3 shipping date for my P4P+ I am still waiting 10 days after payment confirmation. First it was the excuse that they had to wait for the camera filters and could not split the order now i see that there is only a 1 to 3 day wait for them as well! Been on online chat five times and still nothing save vague promises to look into it and 6 emails have been acknowledged but not replied to. DJI your customer service is terrible and i can only expect broken promises from you!

Saying that your products are first class, a pity they are not backed up by the rest of your team!
2017-1-18
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Zamboon
lvl.4
Flight distance : 1332844 ft
Zambia
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Just got an email in reply to my first email.  

Web page to buy the P4P still says .........Estimated shipping: 1-3 business days of order confirmation

Thank you for your email.
We sincere apologize that your order had been delayed due to recent high demand for Phantom 4 Pro+.
It is estimated that your order will be shipped by the end of January 26th.
Again, we feel so sorry for the inconvenience caused.
Should there be anything else I can do for you, please just let me know.
We are always an email away.
Have a great day!
Best Regards
DJI Online Store
2017-1-18
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Mitel
lvl.2
Flight distance : 50092 ft
United Kingdom
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Yay! Got my Phantom in my hands!

Shipping notice was yesterday morning, arrived this morning from within the UK (FULFILMENT & MARKETING LTD). I guess it was actually shipped from DJI within the 3 - 5 business days as promised but took a while to clear customs and be logistic'd within the UK. So 9 business days from order to receipt which I suppose I shouldn't be complaining about - thanks DJI!
2017-1-19
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Ob1415
lvl.2

United States
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Gives you time to reconsider your P4P+ purchase, with all the firmware update issues and complaints about not being able to download 3rd party apps to the built in.   
2017-1-19
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Dirty Dog
lvl.1
Flight distance : 146404 ft
United States
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6#
I too have the same exact problem.
I ordered man on the 28th of November.
My order number is 0017789596270.

I received the phantom but I am yet to receive the extra batteries and lens filters.
I have sent 4 emails and never get a reply.   I'm now mad as heck.  
Please ship immediately.
2017-1-21
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Minnesota Q
lvl.2
Flight distance : 183018 ft
United States
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Mine only took 6 days for delivery. I guess it's a hit & miss kind of thing.
2017-1-21
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GDGuy
lvl.2
Flight distance : 159885 ft
United States
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GDGuy Posted at 2017-1-16 11:29
Ordered P4P+, Accessories, and 2 Batteries on 1-08-2017 confirmed payment on 1-09-2017.
Called back and got them to split shipment, batteries from bird so I would get P4P+ sooner and not have to wait on the batteries, I received batteries today but still no P4P+. go figure.

update told to me today by chat. Alex

("Please be patience, This Friday it is the Spring Festival in China, so your order will be shipped before our vocation")

I have had a couple different dates given to me in the last week, of when it would ship. this is the latest.
I can only hope right.
2017-1-23
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GDGuy
lvl.2
Flight distance : 159885 ft
United States
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GDGuy Posted at 2017-1-23 17:20
update told to me today by chat. Alex

("Please be patience, This Friday it is the Spring Festival in China, so your order will be shipped before our vocation")

Well this didn't happen either, just seems like more lies from DJI. I feel scammed, why lie and why take our money if their not going to ship to a later date. how about charge our account when they get ready to ship. that's what go-pro did to me when waiting on a karma before they were recalled. I'm 23 days waiting now on P4P+.

What was some of the averages you guys had on waiting times.
2017-1-30
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