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Mavic mushy image/video on right hand side
872 7 2017-1-16
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mcd0nald
lvl.2
Flight distance : 3717 ft
Australia
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Hi,

I received my Mavic fly more combo last week and my mavic has mushy/soft image on right hand side
I found that so many people has experienced.
I spoke through online chat yesterday and advised me to write to support@dji.com (396563 my inquiry number) but I still havent heard anything yet
I feel a bit frustrated that because I pre ordered this long while back, in October and I received only last week before my holiday coming up and received lemon
Can someone please return to my email or here to let me know when my mavic sensor issue can be fixed?
Thank you



2017-1-16
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry to hear you're experiencing difficulties, your case has been escalated, we'll reply you soon with the information needed, please reply the e-mail for any further questions, we'll help you handle it.
2017-1-16
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mcd0nald
lvl.2
Flight distance : 3717 ft
Australia
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thank you @DJI Natalia, at least I would like have a reply or something for assurance
besides, I am going to bring the drone on my holiday first and then get it fixed once I come back
but much appreciated with your effort
PS: mavic just flies effortlessly, indoor or outdoor!!!

2017-1-16
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lachyb
lvl.2
United Kingdom
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I have the same problem and leave for Australia in two weeks. Just arrived yesterday so want to try and get this sorted out ASAP.
2017-2-4
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Peut
lvl.4
Flight distance : 1761181 ft
Netherlands
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Same problem here, my Mavic on its wat tot DJI for repair/exhange.
2017-2-4
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fanse17907b7
lvl.2
Flight distance : 107126 ft
France
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caliber IMU et camera, apres ok
2017-2-4
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mcd0nald
lvl.2
Flight distance : 3717 ft
Australia
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fanse17907b7 Posted at 2017-2-4 09:41
https://www.youtube.com/watch?v=hYO5Xq-8KTQ

it's got nothing to do with autofocus softness....
i used to be freelance photographer....so softness of image is noticeable either caused by Focus or something not right with the lens
2017-2-13
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mcd0nald
lvl.2
Flight distance : 3717 ft
Australia
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got new replacement, but this time is left side that is blurry. This replacement is better than previous one, but I am still not satisfied enough
just emailed dji@support.com to take a look at this again!!! *sigh*

https://www.dropbox.com/s/3l59x6obiurrluv/DJI_1.MOV?dl=0
2017-3-4
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