I submitted a ticket a week ago on Wednseday, I still have yet to hear from DJI.
Seriously, it's this bad?
Request # 392505, same email as this forum account.

I have brought this to the attention of our support team. They will help to follow up with you.
Sorry for the inconvenience caused.

Yes support response time is quite long, I did my on Friday last week and also no reply since than.
Mindy what is best way to contact support: i did mine via mail at DJI support page.

TomaszS Posted at 2017-1-19 00:43
Yes support response time is quite long, I did my on Friday last week and also no reply since than.
Mindy what is best way to contact support: i did mine via mail at DJI support page.

Do you have a ticket number? I'll help to check on it.
You could get in touch with our tech support via email, online chat and telephone. And also we are here to help.
Here is the screenshot of the tel information.

DJI Mindy Posted at 2017-1-19 01:53
Do you have a ticket number? I'll help to check on it.
You could get in touch with our tech support via email, online chat and telephone. And also we are here to help.
Here is the screenshot of the tel information.

Mindy can you help me please, I was told a week ago they would get back to me and I'm still waiting... my case number is (#387126)

Panamera 5 Posted at 2017-1-19 15:05
Mindy can you help me please, I was told a week ago they would get back to me and I'm still waiting... my case number is (#387126)

I have checked your ticket and our tech support had replied you on yesterday.
Please double check your mail box and let me know if you had received the email.

DJI Mindy Posted at 2017-1-20 02:39
I have checked your ticket and our tech support had replied you on yesterday.
Please double check your mail box and let me know if you had received the email.

Hi Mindy, no I didn't receive any email from them yesterday, but I tried sending them a message yesterday. Not sure you mistaken my reply for there's.

Panamera 8 Posted at 2017-1-20 08:45
Hi Mindy, no I didn't receive any email from them yesterday, but I tried sending them a message yesterday. Not sure you mistaken my reply for there's.

We already gave the DJI Care refresh purchase permission of your SN (08QDDA7A1200VN ) for another 72 hours. You can try again to buy it from our online store now.
Please let me know if this helps.

DJI Mindy Posted at 2017-1-22 03:19
We already gave the DJI Care refresh purchase permission of your SN (08QDDA7A1200VN ) for another 72 hours. You can try again to buy it from our online store now.
Please let me know if this helps.

DJI Mindy, you are amazing! Thank you sooooooooo much, I finally got the DJI Refresh Care. I can't thank you enough.

Panamera 8 Posted at 2017-1-22 12:02
DJI Mindy, you are amazing! Thank you sooooooooo much, I finally got the DJI Refresh Care. I can't thank you enough.

My pleasure!

DJI Mindy Posted at 2017-1-23 02:28
My pleasure!

Hi Mindy,

Could you look at my ticket to (404646), this is really serious bug that has to be inspected by DJI engineers.