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Can't seem to Activate P4P
897 16 2017-1-20
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phinchman
lvl.4
Flight distance : 120994 ft
United States
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Hello,

I received a Phantom 4 Pro last weekend, flies great, DJI Go 4 seems to be working OK but with just one hitch.  I never got an Activation window on my Android device (Nexus 7 2013). After several re-starts (with the bird and controller verifying they were connected) I called DJI support, they asked me to uninstall-reinstall Go 4.  Didn't work.  DJI support also suggested trying on a different Android device.  I did - still no Activation screen. To be fair, I'll admit that it's possible that I already activated the P4P and in the "busy-ness" of the last week just don't remember, but I need to get my bird activated and warranty started, or at least verified.  Can anyone help?
2017-1-20
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phinchman
lvl.4
Flight distance : 120994 ft
United States
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I believe I've solved this.  Had to call DJI support again.
2017-1-20
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fanscedf53d7
New
Flight distance : 13442 ft
United Kingdom
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DJI told me the activation server was down yesterday. Still trying to activate....
2017-1-21
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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May I know have you activated it successfully now?
2017-1-21
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phinchman
lvl.4
Flight distance : 120994 ft
United States
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DJI Natalia Posted at 2017-1-21 22:05
May I know have you activated it successfully now?

Hi Natalia,

Based on a chat session I had with DJI support, I "believe" I am successfully activated, but it's hard to tell for sure.  After the chat session, I sent DJI support and email asking them to send me an email back, confirming my activation (I provided the P4P serial number to them).  I believe it is important to have for my records, for warranty purposes.
2017-1-22
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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phinchman Posted at 2017-1-22 10:32
Hi Natalia,

Based on a chat session I had with DJI support, I "believe" I am successfully activated, but it's hard to tell for sure.  After the chat session, I sent DJI support and email asking them to send me an email back, confirming my activation (I provided the P4P serial number to them).  I believe it is important to have for my records, for warranty purposes.

That's fine, no worries.You can check it here as well: https://store.dji.com/warranty
For any further questions, please feel free to contact us again.
2017-1-22
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fanscedf53d7 Posted at 2017-1-21 02:54
DJI told me the activation server was down yesterday. Still trying to activate....

May I know you activated it successfully?
You can also check it here: https://store.dji.com/warranty
2017-1-22
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phinchman
lvl.4
Flight distance : 120994 ft
United States
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DJI Natalia Posted at 2017-1-22 19:46
May I know you activated it successfully?
You can also check it here: https://store.dji.com/warranty

Hi Natalia.  If I PM you my serial number, can you check mine for me?  I went to the link you gave above, and gave my serial number for P4P, and it says it "doesn't exist" - even though the DJI phone support person says I am activated.  Thanks!
2017-1-23
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Maxi3D
First Officer
Flight distance : 283661 ft
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United States
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I activated my P4P on 1/21/2017 around 8pm EST. I check the support coverage link. It can't find it.
2017-1-23
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DJI Natalia
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Flight distance : 318 ft

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phinchman Posted at 2017-1-23 08:34
Hi Natalia.  If I PM you my serial number, can you check mine for me?  I went to the link you gave above, and gave my serial number for P4P, and it says it "doesn't exist" - even though the DJI phone support person says I am activated.  Thanks!

I think it has been activated successfully since you can fly it properly, while I'd like to help you confirm it again.
I did not received your PM for some reason, maybe you can post it here, and I'll delete it once I get the information.
2017-1-24
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Maxi3D Posted at 2017-1-23 10:10
I activated my P4P on 1/21/2017 around 8pm EST. I check the support coverage link. It can't find it.

No worries, if you can fly it properly, that means it's activated successfully.
Also you can try to PM me your aircraft SN, I can help you confirm it.
2017-1-24
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zerubeusy
lvl.2
Flight distance : 108547 ft

United Kingdom
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ahh this is good to know I think me too I've never activated my P4P as I've never seen the activation screen, I didn't know that activating it is required for the warranty, thanks for this post
2017-1-24
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phinchman
lvl.4
Flight distance : 120994 ft
United States
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DJI Natalia Posted at 2017-1-24 02:22
I think it has been activated successfully since you can fly it properly, while I'd like to help you confirm it again.
I did not received your PM for some reason, maybe you can post it here, and I'll delete it once I get the information.

Hi Natalia,  I tried to PM you but I think it didn't go through.  Anyway, my P4 PRO serial number is:
******.  Thanks, for checking on this for me!
2017-1-24
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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phinchman Posted at 2017-1-24 17:51
Hi Natalia,  I tried to PM you but I think it didn't go through.  Anyway, my P4 PRO serial number is:
******.  Thanks, for checking on this for me!

I checked the system, it's activated successfully. Please enjoy it.
2017-1-24
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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zerubeusy Posted at 2017-1-24 05:33
ahh this is good to know I think me too I've never activated my P4P as I've never seen the activation screen, I didn't know that activating it is required for the warranty, thanks for this post

If you can fly it properly, which means you've done that successfully.
Also you please keep you purchase certificate.
2017-1-24
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phinchman
lvl.4
Flight distance : 120994 ft
United States
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DJI Natalia Posted at 2017-1-24 23:27
I checked the system, it's activated successfully. Please enjoy it.

Thank you, Natalia!
2017-1-25
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zerubeusy
lvl.2
Flight distance : 108547 ft

United Kingdom
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Sorry, the S/N you entered does not match the aircraft for the DJI Care plan you purchased.

What is this ?
2017-1-26
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