Keith Unwin
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United Kingdom
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rick39 Posted at 2017-1-25 15:42
Keith,
Go to the support page, then choose online support and you can have an online chat with a DJI rep. I managed to lose connection three times over an hour's worth of online chat but spoke to two representatives from USA and one from Europe during that time. Once you go through a few basic procedures to help you with your problem you will get an RMA case number if there is no solution. Remember you could get a rep from any country that offers support, but as my geographic location was in the UK, my RMA was directed to the closest DJI repair facility, which for me was the Netherlands. It's a simple enough routine from then on as DJI organised a UPS return with plenty of follow up information, once I raised the issue with an online admin from the forum, namely Natalia from Hong Kong, to escalate the claim using my CAS number. My Mavic is due back tomorrow following it's return to the Netherlands last Monday, some 10 days later. Can't complain about the RMA service at all.
Hi Rich,
It seems from what you are saying in your post that you had to complain to RMA to get a resolution to your problem. I wonder what would have happened if you hadn't lodged an official complaint. I'll take your advice and contact Natalia in Hong Kong. Would you mind if I was to use your name as an introduction ?
Keith |
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