rick39
lvl.4
Flight distance : 164354 ft
United Kingdom
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Contact customer support, get an RMA, UPS will deliver it to Holland and you should have it back within a couple of weeks or less. It's not ideal, but DJI seem to be pretty hot in response to warranty claims.
I sent mine back last Monday for a new camera and gimbal assembly. The cost of the complete camera is £170.25 plus £50.00 labour. The total you will pay will be nothing if approved, and it's pretty certain this will be the case. The quicker you organise an RMA the sooner you'll have it back. It's not great receiving damaged goods and it's fairly obvious this has been damaged in transit. The gimbal clamp will hold the camera in place during normal transit, but it looks like yours has had quite a knock. You may get a brand new one or just get yours back with a new camera. If the latter is the case, then write or attach a letter with the "Global Technical Support Form" and detail your concerns with the integrity of the whole unit given the violent impact the package must have sustained during transit.
When mine arrived the gimbal clamp wasn't supporting the camera, but the camera was luckily OK. My return was because of foreign material behind the lens inside the camera. I'm expecting it back by the end of the week.
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