fansc13386c3
lvl.1
Portugal
Offline
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Don't know if everyone already has this problem sorted and I'm the only one still struggling! Anyway, just got an email from DJI Care asking for a proof of purchase!! Yes, a proof of purchase! When they have my email (email that I'm using to communicate with them), order ID, S/N. Regardless of not being able to determine if I actually purchase the drone, it seems absurd that they cannot determine that a particular aircraft S/N was purchased with DJI Care which should be activated! You don't need a proof of purchase for that! You don't even need to know who purchased.
The only way I can see DJI requiring a proof of purchase is if they have no record of that S/N (btw, I sent a photo of the S/N). And that is just incompetence. When you are incompetent, you fix the problem and apologize. You don't go after the costumer and you clearly don't answer 1 week after. |
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