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DJI Support Update - Chinese New Year
26986 26986 2017-1-25
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DJI Support
DJI team
Flight distance : 2408 ft

Hong Kong
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Dear Valued Customer,
  
Due to the Chinese New Year, email, social media, and forum support will be limited from January 27th to February 1st.
We are sorry that our responses may be delayed due to the holiday. If you have any urgent issues, please contact the following regional offices directly by phone, email, or live chat. All these offices and our live chat service will retain normal business hours during the holiday:
  
  
North America
Phone: +1 (818) 235-0789, Mon-Fri 9:00AM - 5:00PM (PST)
  
Germany
Phone: +49 9771 1773000, Mon-Fri 9:00AM - 3:00PM (GMT+1)
  
Netherlands
Phone: +31 20 654 5202, Mon-Fri 10:00AM - 7:00PM (GMT+1)
  
United Kingdom
Phone: +44 2076603037, Mon-Fri 9:00AM - 6:00PM (GMT+0)
  
Thanks for your understanding.
  
Best regards,
DJI Tech Support
  
2017-1-25
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picky
lvl.2
Flight distance : 279 ft
Australia
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Happy celebrations to you all
2017-1-25
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ProShotFL
lvl.2
Flight distance : 924806 ft
United States
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When is apple getting more shipments?
2017-1-25
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Kilroy
lvl.2
Flight distance : 17671 ft
Luxembourg
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Happy New Year to you and your family....
2017-1-26
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martin1504
lvl.2
Flight distance : 915390 ft
Austria
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Happy new Year!
2017-1-26
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A1000
lvl.4
Flight distance : 149760 ft
United Kingdom
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Happy New Year to all at DJI
2017-1-26
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Gallacherboy
lvl.3
Flight distance : 778209 ft
United Kingdom
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Happy New year to the DJI family, hope you guys still keep pumping out awesome, revolutionising drones and cameras...MAVIC, DRONE OF 2016 AND 2017
2017-1-26
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utahskier
lvl.3
United States
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ProShotFL Posted at 2017-1-25 22:57
When is apple getting more shipments?

Yes I want this answer too!!!! Ordered in December from apple.
2017-1-26
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lachyb
lvl.2
United Kingdom
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Gallacherboy Posted at 2017-1-26 15:26
Happy New year to the DJI family, hope you guys still keep pumping out awesome, revolutionising drones and cameras...MAVIC, DRONE OF 2016 AND 2017

Drone of 2016 would imply that they actually delivered some then. But I'm sure it will be the drone of 2017 (when mine finally arrives).
Happy new year!
2017-1-27
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Mike-the-cat
Captain
Flight distance : 14411854 ft
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Singapore
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Happy Year of the Rooster DJI. Keep bringing to market great products and protect our hobby...
2017-1-27
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fansf9336f42
lvl.2
Flight distance : 631952 ft
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United Kingdom
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Gallacherboy Posted at 2017-1-26 15:26
Happy New year to the DJI family, hope you guys still keep pumping out awesome, revolutionising drones and cameras...MAVIC, DRONE OF 2016 AND 2017

Have Dji payed you to say that?
2017-1-27
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Gallacherboy
lvl.3
Flight distance : 778209 ft
United Kingdom
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fansf9336f42 Posted at 2017-1-27 09:36
Have Dji payed you to say that?

Ahh negative chief, just trying to be positive because their alot of negativity on the forum, plus its the Chinese New Year and I have a few Chinese friends from various places in China, also DJI does bring out nice kit.
2017-1-27
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alxjns
lvl.1
Flight distance : 6037 ft
Poland
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Happy New Year! take some rest
2017-1-27
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Badbobstikibar
lvl.4
Flight distance : 620112 ft
United States
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Happy new year !!!
2017-1-27
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EZTropical
lvl.2
Flight distance : 303734 ft
U.S. Virgin Islands
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to all the hard working employees at DJI   THANK YOU AND HAPPY NEW YEAR !
2017-1-27
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stalker
Second Officer
Flight distance : 13632 ft
Netherlands
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Happy New Year to all DJI pilots and techs!
2017-1-28
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Mbeachs
lvl.4
United States
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Enjoy!!! Happy new year to you all.
2017-1-28
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gbmarsh
lvl.2
Flight distance : 75692 ft
Canada
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Yes, Happy New Year to all at DJI !!
2017-1-28
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Shortie23
lvl.1

United Kingdom
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Amazing the new year arrives before my drone.  Here's  to 2018 when I might have my mavic
2017-1-28
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dirkjan82
lvl.4
Flight distance : 112169 ft
Netherlands
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Happy (Chinese) new year!
2017-1-29
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MavicMule
First Officer
Flight distance : 6329 ft
United States
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Happy New Year DJI !
2017-1-29
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Enjoy the phenomenal fun festivities.

I'm actually watching CCTV Beijing Chinese New Year Gala 2017 right now. ;-)

Magical musical performances.  Like a fantastic dream...


RedHotPoker
2017-1-29
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hallmark007
Captain
Flight distance : 5467513 ft
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Ireland
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A very happy new year,
2017-1-30
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fans2191ca76
lvl.2

United States
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Happy New Year
2017-1-30
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No1much
Second Officer
Flight distance : 143878 ft
United States
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First off, happy new year. Only read the rest of this post on or after February 1st, as it's work-related. ;)
------------
When you're back, I have something to share regarding DJI Assistant 2, version 1.0.9.

Mavic vision sensor calibration on my Dell Inspiron 3000 laptop hangs at 85% for half an hour every time I try it. Mavic is on latest available firmware as of this post.
Another thing I found: In 1.0.8, it claimed my laptop's 12-inch screen was too small to calibrate, but now it lets me do the calibration process even though it hangs at 85% every time so far.

Also, I found that it will always say "Incorrect alignment method" if the Mavic is connected through a USB 3.0 port, but lets me try calibration if the Mavic is connected through the USB 2.0 port.

This seems weird to me.

So I wanted to let someone know.
2017-1-31
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fansb37786da
Second Officer
Flight distance : 475522 ft
United States
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Happy Chinese New Year
2017-1-31
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Ale
Second Officer
Flight distance : 155059 ft
Italy
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A very happy new year from me too
2017-2-1
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mrtsyr
lvl.1
Flight distance : 69787 ft
Turkey
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Happy New Year!
2017-2-1
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userfa702488ce
lvl.1

Spain
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Hello

In the new update they launched in January 2017 through the program dji assitence 2 for Phantom 4 update from the pc and since then it does not work keep them from gimbals everything else is correct the gps works the dron flies and responds to the radio controller the camera It looks with good clarity the return home everything works fine except the gimbals I've been contacting through the chast through gmail over the phone and they are not treating me well and nobody gives me a solution. This aircraft has 3 months and cost a significant rise and I think they are not proving this to the height of the price that sells because at that price should be covered a good technical support and I say that this occurred through the application dji assitence 2 that is the official. Also observed that from this problem the update of January 2017 to disappearing from the dji assitence 2 but anyway I have screenshot of this event. I even had the request echo of the inspire 1 v2 and as you will understand it is canceled since its technical support does not give much confidence.

Note that I tell an anecdote the first parrot album that entered Spain was mine and came faulty and after contacting my supplier to my surprise I received a phone call and it was a good news since I was calling the very representative of parrot Spain and invited me to do some tests with the team and quickly recognized that the equipment was defective and the next day a parcel and I made the entry of the amount in my account that with that money was with which I bought your phantom 4 and I do not ask them to give me back the money so I ask that if they made a mistake in the January 2017 firmware update that they recognize and restore my computer, I think it's just what I'm asking and that I'm not giving shelter from side to side That I have 51 years to suffer this I am suffering and I am losing the expected that your technical support do what it has to do.

             a greeting
2017-2-1
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WillBapta
lvl.3

United States
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Happy new year and thanks for update
2017-2-2
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Oldmaninwva
First Officer
Flight distance : 7666490 ft
United States
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Can certainly understand a national holiday...  Did what was suggested on sending a request to the US office....  Here it is the 3rd of the month, 3 or 4 days after sending a request and STILL have not heard a peep....  SOMEBODY was supposed to be reviewing flight records from 12 days ago, all of the initial customer service responses say 1 to 2 days wait to get an answer (obviously a canned response)...  Still waiting..
Completely LOST a P4 due to a in flight loss of power and dropping into the river.  Out $1200 plus all the extra batteries I bought as well as other DJI accessories which are just sitting there, unusable.
2017-2-3
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SkySight Aerial
Second Officer
Flight distance : 2617713 ft
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United Kingdom
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Lets hope it will be a happier new year for the many frustrated customers world wide?
2017-2-3
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SkySight Aerial
Second Officer
Flight distance : 2617713 ft
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United Kingdom
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SkySight Aerial Posted at 2017-2-3 08:22
Lets hope it will be a happier new year for the many frustrated customers world wide?

I guess a good start would be the long, long, long and long awaited LB2 FW update as 2018 is quite a long way off....................................
2017-2-3
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Grimani
lvl.1
Flight distance : 2595 ft
United States
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Happy CNY!
2017-2-5
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Daytona 9
lvl.2

United Kingdom
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ProShotFL Posted at 2017-1-25 22:57
When is apple getting more shipments?

Hey I'm uk and have apple purchase for mavic. I'm sure apple has not had any stock yet. You know when I'm likly to get mine?
2017-2-5
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hwecken
lvl.1

Germany
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Happy Chinese New Year
2017-2-5
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Woffski
lvl.3
United States
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Happy New Year!!!
2017-2-5
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Daytona 9
lvl.2

United Kingdom
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So my order from apple uk update.

Ordered with apple uk online with a delivery time of April-May. Order still pending and ordered on the 18th January.

You ordered 23rd and had your drone already. You are also uk.

So what I done this evening is ask my partner to order the whole lot again but on her apple account and also using her student discount. We ordered Mavic Drone and also an extra battery. Whole lot come to £975!! (Drone alone is £749).. but even more interesting the delivery is saying 4 April- 20 April!

If apple email us back we confirmation of the student car being excepted I'll cancel my order and hope to get it sooner, cheaper and with an extra battery. Oh also not forgetting the £99 cheaper from apple and not DJI and also the fantastic apple customer serivce you get with anything sold.
2017-2-6
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enough
lvl.1

India
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Great Post... Nice share for me, maybe nice for all reader of your post.. thanks
Engineering college in punjab
Best Engineering College in North India
2017-6-3
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enough
lvl.1

India
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Great Post... Nice share for me, maybe nice for all reader of your post.. thanks
Apple iphone 7 dealers in kolkata
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2017-6-20
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