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DJI HELP WITH MY QUOTE
1125 12 2017-1-26
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Apriliamgt
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Not sure if anyone from dji can help. Sent my replacement mavic back to DJI for an issue with my gimbal.

Now dji want to charge me for another drone and they also admit themselves the gimbal isn't funtioning correct

Please help
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2017-1-26
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CuaC
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It's impossible to read what's on your invoce, it's to small and compressed and the text is just unreadable. Upload it on a bigger size. Would you tell us how you got into this situation? Did you crash the drone or anything? I'm sure some of the DJI guys will step in and help you taking a look at your case. Good luck!
2017-1-26
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Apriliamgt
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warranty. **for the costumer, in the previous repair, we supplied you with a new aircraft, along with a new gimbal, unfortunately, it seems that this gimbal was not working like it should have.**

Item        Quantity        Unit Price(EUR)        Total Nett(EUR)
Mavic Pro Gimbal & Camera        1        170.25        170.25
Service Charge        1        50.00        50.00
Freight:                        0.00
Discount:                        -0
DJI Care deduction:                        0.00
Sub Total Payment:                        220.25
VAT(at 21%):                        46.25
Grand Total Payment:                        266.50
2017-1-26
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Apriliamgt
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This was for a replacement mavic dji Netherlands sent to me. I had it all of 2days and found an issue with the gimbal and sent it back.

2017-1-26
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DJI-Ken
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Apriliamgt Posted at 2017-1-26 09:21
This was for a replacement mavic dji Netherlands sent to me. I had it all of 2days and found an issue with the gimbal and sent it back.

I also cannot read your image.
What is the case# and I will send a message to the NL repair center.
If they sent you a replacement and you did not crash it and the gimbal had an issue then I would think it would be a warranty.
What is the issue with the gimbal?
2017-1-26
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Apriliamgt
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DJI-Ken Posted at 2017-1-26 09:32
I also cannot read your image.
What is the case# and I will send a message to the NL repair center.
If they sent you a replacement and you did not crash it and the gimbal had an issue then I would think it would be a warranty.

Case no: CAS-420060-R4H1D4

No crash ken. Then mavic was test flown 2-3 times and the gimbal kept glitching and jumping. So support was contacted within 1-2 days of receiving the replacement .

Seems they also state themselves it's a warranty issue ..

Also my repair status on the tracker doesn't state in "in quotation state"
2017-1-26
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Apriliamgt
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DJI-Ken Posted at 2017-1-26 09:32
I also cannot read your image.
What is the case# and I will send a message to the NL repair center.
If they sent you a replacement and you did not crash it and the gimbal had an issue then I would think it would be a warranty.

https://youtu.be/1wo3KpdLtU0

Take alook at the footage . Constantly doing this..
2017-1-26
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DJI-Ken
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Apriliamgt Posted at 2017-1-26 09:35
Case no: CAS-420060-R4H1D4

No crash ken. Then mavic was test flown 2-3 times and the gimbal kept glitching and jumping. So support was contacted within 1-2 days of receiving the replacement .

OK, I've sent a message.
It's possible the quote was an error. If they state it's a warranty issue then there would not be a charge to you.
2017-1-26
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Apriliamgt
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DJI-Ken Posted at 2017-1-26 09:42
OK, I've sent a message.
It's possible the quote was an error. If they state it's a warranty issue then there would not be a charge to you.

Thank you ken
2017-1-26
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DJI-Ken
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No problem, have a great weekend.
2017-1-26
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Apriliamgt
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Looks like all has been sorted and received a new quote stating "free of charge" thank god ☺
2017-1-27
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rick39
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My experience of a warranty RMA was helped by admin intervention on this forum. DJI Ken and Natalia have helped me in the process and in "escalating" my case number. I'm not a representative of DJI, but these admin guys have saved a lot of members heartache, time and money with their interventions which ultimately has to be to the credit of DJI.
2017-1-27
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Apriliamgt
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rick39 Posted at 2017-1-27 00:39
My experience of a warranty RMA was helped by admin intervention on this forum. DJI Ken and Natalia have helped me in the process and in "escalating" my case number. I'm not a representative of DJI, but these admin guys have saved a lot of members heartache, time and money with their interventions which ultimately has to be to the credit of DJI.

Totally agree.  I think it would of took me a lot longer to sort.

My first port of call was the call centre , but nothing against them. But trying to get my information across to an Indian call centre agent is a real big ball ache ..

I'm just glad it's sorted and sorted over night
2017-1-27
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