The same day Dji presented the P4pro I bought one on Dji online store Order Number 0394308211129. I received of december 03 a faulty drone that has been replaced with a DOA CAS-368037-K4Z6W7. After a month of unacceptable waiting I received the replacement drone with exactly the same video problems. I asked for a refund but another DOA replacement CAS-420619-X0F4T0 has been applied. The drone has arrived at the Dji assistance in the Netherlands and after two days it is still labeled as unchecked and not received. It is really unacceptable that I paid for a drone that I can't use loosing also time and money; I expected at least an immediate priority replacement.

I know many people that have the same problem with the P4pro, the quality of this  drone is poor, i had problems with two drones, my friends and many other costumers  on Dji forum experienced the same problems. A company such as Dji should manufacture high quality products and should have a very high quality check, and at the same time should take care of the post sale service with appropriate timing and service (e.g. Apple)

Please quickly solve my problem or refund me the money, I am loosing clients and money.

video problem on dji forum

http://forum.dji.com/forum.php?mod=viewthread&tid=81350&extra=page%3D1%26filter%3Dtypeid%26typeid%3D386%26typeid%3D386

http://forum.dji.com/forum.php?mod=viewthread&tid=76232&extra=page%3D1%26filter%3Dtypeid%26typeid%3D386%26typeid%3D386

It's quite normal to be waiting a couple of days before you hear from them , but once you get assessments it will only take a couple of days for them to repair and return , you may need to have a bit more patience. Hope you get it back soon and it's working ok. Good luck..

hallmark007 Posted at 2017-1-26 14:10
It's quite normal to be waiting a couple of days before you hear from them , but once you get assessments it will only take a couple of days for them to repair and return , you may need to have a bit more patience. Hope you get it back soon and it's working ok. Good luck..

Please read right, It's a replacement (DOA) not a repair service; the second replacement for the same problem. I think that my patience is super, the next week are two months without drone, I'am loosing client and money

fans_drone Posted at 2017-1-26 14:40
Please read right, It's a replacement (DOA) not a repair service; the second replacement for the same problem. I think that my patience is super, the next week are two months without drone, I'am loosing client and money

I did read it, so repair , replacement, I think when you send to holland it's the same procedure for both, maybe you just need to be a bit more patient. Why did you post the thread , was it just to have a go at dji, or are you just trying to have a go at everyone,
I think I'll leave you to rant on .
Good luck

hallmark007 Posted at 2017-1-26 14:53
I did read it, so repair , replacement, I think when you send to holland it's the same procedure for both, maybe you just need to be a bit more patient. Why did you post the thread , was it just to have a go at dji, or are you just trying to have a go at everyone,
I think I'll leave you to rant on .
Good luck

I find it interesting your commercial vision

He said he has been waiting since December 3rd!  Im sorry you have to wait so long.  I hope that I never have any problems with mine and have to go over a month without one.  Good luck.

I can understand how frustrating this must be. I will help to escalate the case for you.

DJI Mindy Posted at 2017-1-27 03:43
I can understand how frustrating this must be. I will help to escalate the case for you.

Today the status of the repair progress has changed quickly. This time Dji assistance has been quick, just 10 days. This is the kind of service expected from a big company. I hope that the new drone won't have any problem.

kind regards

fans_drone Posted at 2017-1-27 14:02
Today the status of the repair progress has changed quickly. This time Dji assistance has been quick, just 10 days. This is the kind of service expected from a big company. I hope that the new drone won't have any problem.

kind regards

If you have any further query, please feel free to let me know.

DJI Mindy Posted at 2017-2-3 03:49
If you have any further query, please feel free to let me know.

Hello, I received a third drone after two DOA replacements CAS-368037-K4Z6W7 - CAS-420619-X0F4T0 - Dji online store Order Number 0394308211129. Also this third drone has the same problem of frame jerking during 4k 60FPS video recording, with both auto and manual camera setting (iso:100 - f:2.8 - shutter 60). Fast micro sd Samsung pro and Sandisk extreme pro have been used, so that problems with the speed of writing can be excluded. The problem is random, in some videos it occurs less frequently every 40/50 seconds, while in others it occurs something like every 20/25 seconds. The jerking prolem during photo shooting is less noticeable. After that three drones have been replaced, two friends of mine with drones that have the same problem, and many users that on the official forum have the same problem of frame jerking I believe that the problem is widespread and common. Dji’s engineers have some solution abouit it? I remain waiting for a proposal from DJI about this problem and situation. Last firmware – djigo4 original video: https://we.tl/smPXwyKlOH jerk problem at 00,54

quick clip: Regards.