Please select Into the mobile phone version | Continue to access the computer ver.
Broken battery cell warning on DJI Go App
1429 7 2017-1-29
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans86c471e1
lvl.1
United States
Offline

I am getting a "Broken battery cell" warning on the DJI Go App.I have a Phantom 4


What do I do?
Do I have to replace the battery?
If I have to replace the battery, how do I properly dospose of the old battery?


Thanks,
Jim

2017-1-29
Use props
JackA
First Officer
Flight distance : 32057 ft
United States
Offline

The Lithium battery can be recycled at many stores like Best Buy and many specialty battery outlets.  There are four cells that make up the Phantom 3 line of batteries.  One is malfunctioning.  If it is new enough I would think contacting DJI for a replacement would be the right way to go.
2017-1-29
Use props
fans86c471e1
lvl.1
United States
Offline

thank you, I appreciate the feedback. I'm waiting to hear back from DJI support
2017-1-29
Use props
Nigelbrinkmann
First Officer
Flight distance : 577484 ft
Australia
Offline

Hi, how old is the battery? I would be sending that battery back to dji immediately.
I have heard on a few occasions after it shows this warning the battery can fail in flight!
2017-1-29
Use props
fans86c471e1
lvl.1
United States
Offline

1 Year old.  I have an e-mail into DJI Support
2017-1-29
Use props
JackA
First Officer
Flight distance : 32057 ft
United States
Offline

DJI warranty policy is less than 6 Months and Charge Cycle less than 200 Times.  i would try anyway.  It may be a connection between the cells which you might be able to fix.  If DJI will not cover it I would take it to an RC Aircraft shop and see if anyone could take it apart ant correct a physical problem.  If it is a logic problem in the charging circuitry it is likely beyond repair.
2017-1-29
Use props
Quamera
lvl.3
Australia
Offline

fans86c471e1 Posted at 2017-1-29 16:32
1 Year old.  I have an e-mail into DJI Support

How many cycles has your battery done and did you have any warnings on GO before that cell failed completely. I assume your "battery life" display will now read 0 (no lit LEDs) but do you know what it was before the cell failed?

If DJI won't replace it your local DJI reseller would most likely have other batteries with a failed cell that could be cannibalized to replace yours with one of equivalent age but I don't know how easy that is or what the "intelligent" part of the battery would think of that!!
2017-1-29
Use props
cherring
New

United States
Offline

Coworker had a bad cell in a battery. Flew for a few minutes; when the battery discharged down to that cell, lost power and crashed. Aircraft was a total loss.
2017-1-29
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules