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help with DJI care
666 8 2017-1-31
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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My mavic has arrived and I have paid for the extra DJI care.
I took out the care package on 29th Jan and noticed when checking the emailed agreement the SD number for the Mavic was wrong by two numbers. I have tried to ring but never got through, the online chat help told me to email in which I did but still no responce!!

TEmail ticked number is 367205

I just need to get th SN number changed.

I also dont understand how I can take out a care plan for a SN number thats different to the Mavic I have activated and DJI know I own??

Any DJI staff out there that can help??

Mike

2017-1-31
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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Anyone out there??
2017-1-31
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CuaC
First Officer
Flight distance : 369626 ft
Germany
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Are you sure you're looking at the right SN in the aircraft?
2017-1-31
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Jake Phantom 3
Second Officer
Flight distance : 2639747 ft
United States
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Mike, they will get back to you, but right now everything is slow or not moving because of  the Chinese New Year. I'm sure they will straighten everything else when they get back to work. I think it's the 2nd week of February.
2017-1-31
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Mike,
I have your ticket number and will have someone straighten it out for you and respond to your ticket#.If you can provide your email too would help. Also, the program is called DJI Care Refresh

2017-1-31
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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Hello, still nothing from DJI :-(

Ken I will PM my email to you - any help would be great as I am getting nowhere!
2017-2-3
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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Still nothing from either DJI or Ken??

I took this care out a week ago and still no help from DJI - as far as I know I am paying for insurance that does not cover my Mavic !!
2017-2-4
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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And live chat is down again !

At least DJI customer service is consistently - bad !
2017-2-4
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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Now the 9th, still no response. Ken - are you there?
2017-2-9
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