I understand that a company releases a new product which is such a success that they cannot handle the demand. I have respect for that! You do very well as a company.
I really would like to own a Mavic and follow the developments regarding the delivery over the last months. Here in Holland there are currently still backorders from November…
But I'm not going to order a product with such a long delivery time on it. So I was waiting for the moment that I could place my order with an acceptable delivery time.
(I am not a bank that lends money.)
In December I had indicated on the Dji website that I was interested in the Mavic. So on January 5, they sent me this email:
“DJI Dear Customer, Thank you for your continued support of DJI! We wanted to let you know that now's the time to pick up that Mavic Pro you've had your eye on. This small yet powerful drone can go with you everywhere, turning the sky into your creative canvas and making every moment an aerial moment. Order today and your Mavic Pro will ship before January 18.”
I still found the delivery time too long and have quietly waited until they announced a normal delivery time on their website. So this happened on January 19. “If you order today delivery is 5 to 7 working days after payment.”
So this was the moment when I ordered. After 5 working days I asked in a chat if everything was on schedule and if they would ship my order within the specified time. (I was curious.) I got an answer that the shipment was scheduled for Monday January 30th. That was after 7 working days so that’s keeping your promise.
Because on 30 January (at night) my order was still pending, again I contacted Dji via chat. Again they told that my order was scheduled to send on January 30th… (Time difference?)
Today (January 31) my order is still pending so I asked again via chat if the order was shipped. The person that attended me indicated that the order was not shipped… I asked for the reason of that because I was told more than once that my order would be dispatched on January 30th. This person told me that there was no such information. The only response was that I could expect an email within 24 to 48 hours.
Now I quite understand the delivery problems in such a case. But if you can create such advanced products, then have big problems with delivery times for quite a while, and after that saying that you can deliver within 7 working days.. And after that adapting the number of shipping days on the website almost on daily bases. You might think that there is a type of control on the shipments?
Apparently there’s no lack of intelligence at Dji. (Otherwise they can’t develop such advanced products.) But if there is that kind of intelligence instore and this is the way way of doing business ..? Then you're worth nothing.
I just wanted to say that.
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