Please select Into the mobile phone version | Continue to access the computer ver.
DJI Service
879 13 2017-1-31
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

I crashed my bird today and set up a repair ticket. My question is: The address to ship my Phantom to for repair is local. Can I deliver and pick up there?
2017-1-31
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

Since you crashed it and it wouldn't be a warranty repair, you are free to take it wherever you like.
The US DJI repair center is in Carson, if that's where you are talking about then no you cannot drop off or pick up from there. Even if you live across the street they will email you a prepaid shipping label.
2017-1-31
Use props
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

DJI-Ken Posted at 2017-1-31 18:40
Since you crashed it and it wouldn't be a warranty repair, you are free to take it wherever you like.
The US DJI repair center is in Carson, if that's where you are talking about then no you cannot drop off or pick up from there. Even if you live across the street they will email you a prepaid shipping label.

It's totally my fault and I didn't expect it to be under warranty. I will wait for the shipping label to be emailed.  Would you happen to have an idea of what it would cost to replace the shell and landing gear?
2017-1-31
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

fans1db81d5e Posted at 2017-1-31 18:58
It's totally my fault and I didn't expect it to be under warranty. I will wait for the shipping label to be emailed.  Would you happen to have an idea of what it would cost to replace the shell and landing gear?

No I do not know, but it's not that expensive.
When the aircraft gets received in and get to the evaluation, then they will email you the charge to repair.
Again, sorry for the crash.
2017-1-31
Use props
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

DJI-Ken Posted at 2017-1-31 19:06
No I do not know, but it's not that expensive.
When the aircraft gets received in and get to the evaluation, then they will email you the charge to repair.
Again, sorry for the crash.

No worries. Thanks for your help.
2017-1-31
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

fans1db81d5e Posted at 2017-1-31 20:17
No worries. Thanks for your help.

No problem, it'll get taken care of and sent back in a timely manner.
2017-1-31
Use props
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

DJI-Ken Posted at 2017-1-31 20:46
No problem, it'll get taken care of and sent back in a timely manner.

Do I need to include the battery to send my Phantom 4 in for service? It's mainly cosmetic. (landing gear and part of the shell is coming off)
2017-2-2
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

fans1db81d5e Posted at 2017-2-2 12:55
Do I need to include the battery to send my Phantom 4 in for service? It's mainly cosmetic. (landing gear and part of the shell is coming off)

If there's no damage to the battery then you do not need to send it in unless they specify they want you to.
2017-2-2
Use props
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

DJI-Ken Posted at 2017-2-2 14:37
If there's no damage to the battery then you do not need to send it in unless they specify they want you to.

Thank you
2017-2-2
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline


No problem, have a great weekend.
2017-2-3
Use props
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

DJI-Ken Posted at 2017-2-3 07:17
No problem, have a great weekend.

It was shipped yesterday and delivered today.  Thanks again for your help.  Have a great weekend as well.
2017-2-3
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

fans1db81d5e Posted at 2017-2-3 15:11
It was shipped yesterday and delivered today.  Thanks again for your help.  Have a great weekend as well.

OK great, they'll get it repaired and back to you in a timely manner.
2017-2-4
Use props
kugaman1
lvl.2
Flight distance : 3691 ft
United Kingdom
Offline

Whats the turnaround time?
Any ideas for the UK?
2017-2-5
Use props
fans1db81d5e
lvl.4
Flight distance : 498839 ft
United States
Offline

kugaman1 Posted at 2017-2-5 10:13
Whats the turnaround time?
Any ideas for the UK?

Not too sure about the UK but luckily for me one of the repair centers is close by. I printed out the label, sent via UPS, it was received the next day. Received an email the next morning that it was received. The next day I received an email with an estimate and option to pay.
2017-2-9
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules