rausda27
lvl.1
Flight distance : 36926 ft
United States
Offline
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Long story short. Bought a P3 STD from BestBuy. Had some issues with camera pixelation and scrambled video. DJI tech support confimred it was an issue after uploading. I bought DJI care on the unit the day I received it. I was within the 2 weeks exchange window with BestBuy so I exchanged for a new unit. Before I did that, I emailed DJI Care and asked what would be required to transfer warranty to the replacement unit. They said they would need A/C and Gimbal serials numbers from both and proof of exchange. I provided all that information and DJI care emailed back to ask if there was a claim. No claims. Now I have emailed 4 times and they have stopped responding. Meanwhile, the new drone is sitting in the box as I dont want to fly until my DJI care has been transferred. This was supposed to be simple, but now I get the sense that DJI support is seriously lacking. If its this hard to so a simple transer of the warranty, I cant imagine the headach of actually making a claim. Any help from the DJO folks here?
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