24ctDrone
lvl.2
United States
Offline
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WA5TEF Posted at 2017-2-17 20:00
Yeah, 24, thanks for your comments. I was out only $239.00 plus I got a new drone but money is not the issue. I need to know what happened AND I need to know why DJI is not responding. I assume they are hiding something but I have no way to prove it, just with circumstantial evidence.
Thanks for your posting.
Jim
I doubt they are hiding anything. This is just DJI. They are the most innovative company in the industry by far (besides Movi, not an endorsement just well established) and they are growing so fast they can barely keep up with any type of support. I have been waiting one month for an email back from them if that says anything. However I have not known them to openly deceive. One member on here awhile back put up a very well documented case of a drone being downed in a NFZ, provided documentation, and presented a good case as to why DJI was wrong. Several users documented cases of Inspire 1 battery failures and in-air discharges. As well a user very clearly and concisely pointed out and showed how magnetic interference caused the drone to improperly fly via drifting (a problem I had once too, so it caught my eye). My point, present a clear case.
There are many things I could say about DJI analysis techs, and I'll be fair. The majority are great, and I don't think want to hide anything from you (or even would think about it). However if you can better understand your own problem and make the argument, like I have seen here many times, the forum will be less critical on you. I would suggest researching your problem and looking at past circumstances for reference. If you are 100 percent sure you had all of the props on, tightened and ready to go, then you have every right to investigate your situation. Get the logs and get several different opinions. Help me out guys, what is the group that does data analysis besides DJI (not an endorsement, a second opinion is always a good one though)??
However you already paid money, and that was likely your biggest problem to date. This could be seen as admitting fault. I've had issues in the past where resolutions have taken up to 6 months--true story, because I knew what I saw due to experience. For example, I have clearances some may not, however I have made a bone head mistake by switching controllers, and forgetting to turn off default GEO fencing. To my surprise, it kicked in after 5 minutes in the air. I was not able to X out of this as the rules are clearly stated by DJI. So know the rules even if you don't agree (I made EM landing, all was well, but not a good situation). I personally don't agree that DJI should enforce drone laws. That should be left to the FAA. HOWEVER, it is there policy, and if you fly their drones, you live by the letter of the law, their law. The last thing I will say/repeat, research, research, and research!!!! Fly safe my friend |
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