fpvmac
lvl.1
Flight distance : 6870 ft
United States
Offline
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My case numbers are: CAS-408891-B0Q2S9 and CAS-408888-D9W7J8
I have been waiting for my Inspire 2 to be repaired for a few weeks now. Currently, when I look at the repair progress inquiry, the status says 'under repair'. It has been 'under repair' for at least two weeks now with no changes. I was told the whole repair process would only take 5-7 days. It has now been over three weeks now.
I have chatted online with support, sent emails to support, and been on the phone for hours with support. No matter the method of communication, I end up talking to someone who says they either cannot help me, or I am told "someone from our repair team will be in contact with you within 24 hours". After all of this, no one has even attempted to contact me. What is happening with my case? Initially, I was amazed at the quick responses I've been receiving from DJI...until I had to deal with the repair team. This lack of commuication is seriously disappointing and I wonder why I never listened to the warning signs from all the other unsatisfied customers {:4_142:}
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