To whom it may concern, I am writing to you to request the reimbursement of order N°0016308520549. The shipment was not delivered and was sent back to the factory. I have been communicating with DJI through the website chat for two months now and have received different answers, which is starting to worry me. At first, I requested that the package be re-sent to the provided address, however I received no response or information indicating that this was being done. I then requested the reimbursement and have also not been able to receive information regarding this. It has now been a long time and I have not received any information from your behalf regarding the status of my order. Ideally, I would like the package to be re-sent to the provided address. If this is not possible, I would like to receive receive the reimbursement for this order so that I can place a new order. I hope to hear from you soon so that we can solve this matter as soon as possible given that it has been several months now with no solution. Kind regards, SB
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