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DJI Support - silence......
543 4 2017-2-1
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Firecracker-P3
lvl.2
Flight distance : 274498 ft
United States
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Okay, so had an issue with my P3S this past Saturday.  It lost GPS/Compass and flew into a building....no response from the RC. I had to pick it up and physically remove the battery to shut it off.

Checked everything out, replaced the broken prop and the Compass would not calibrate.  I've calibrated the IMU, several times, as well as tried to calibrate the compass at several different locations with nothing metallic within 50 yards....still, failed to calibrate.

Upon checking the DJI Go app and looking a the sensor data....they're all ZEROs. So, obviously, the compass/GPS module has failed.


I have emailed DJI support, twice, and spoke to DJI Support via phone.  She said to create a repair request.


I've done that, but have yet to get a reply.

Any suggestions?  Can any of you DJI Reps help me?

My first request was (411356)



2017-2-1
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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I'm sorry for the delayed response from support. I've forwarded your ticket on and someone will contact you in the morning to start the RMA.
2017-2-1
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Firecracker-P3
lvl.2
Flight distance : 274498 ft
United States
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DJI-Ken Posted at 2017-2-1 18:05
I'm sorry for the delayed response from support. I've forwarded your ticket on and someone will contact you in the morning to start the RMA.

They called me last night.

Thank you.   Sending it off for repair tomorrow.
2017-2-2
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Firecracker-P3 Posted at 2017-2-2 14:39
They called me last night.

Thank you.   Sending it off for repair tomorrow.

Good to hear, and thank you for your patience.
2017-2-2
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Firecracker-P3
lvl.2
Flight distance : 274498 ft
United States
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Repaired at DJI and expected to ship back to me in a day or so.  I'm excited
2017-3-2
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