Did you try emailing support@dji.com ?- I think your browser is stuffed, I'm using both Chrome and Safari and both works.
Your DJI Care Refresh Agreement email should have some instructions...
4. Replacement Process 1) If damage to your DJI aircraft occurs and you are within DJI Care Refresh coverage, contact DJI Support via http://www.dji.com/support, TEL and ONLINE SUPPORT are preferred. 2) Send your aircraft (aircraft body, gimbal, propellers, and battery) to a DJI designated repair center under the instruction of DJI Support staff. 3) DO NOT return the remote controller. You will be required to undertake any fees incurred from returning the remote controller. 4) If damage to your aircraft occurs and you are within DJI Care Refresh’s coverage, you will receive a quotation about repair fees. You can choose to pay for repair or replace your aircraft. For replacement services, an additional fee will be charged. After the payment is confirmed, DJI will send the replacement to you.
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