utahskier
lvl.2
United States
Offline
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After a month and half wait from apple, I finally recieved my drone yesterday. I took it out on two flights without incident and was very pleased with how the Mavic performed. However, when I went to put the small protector piece that stabilizes the gimbal on, I noticed that there was a small crack on the lolipop shaped piece of metal (maybe plastic?) that is directly behind the gimbal. After further investigating the piece, I saw that there was also a small crack near the screw on the left. While this is not a huge issue, it wasn't caused by me, and I feel that it should be taken care of immediatly. Again, the drone flew perfectly and without any incident or indication of an issue. I called the US support line and sent them pictures, and they told me to send the drone back in, which would take 2-3 weeks, so that they could replace the worlds smallest, and most easily replaceable part. When I asked if they could send me the piece and that I'd pay for it, they said that it wasn't availabe for a small parts request. Not only does this not make sense (its literally 2 screws!!!!) as this is easily replaceable by anyone, but it fits the definition of a small parts request perfectly! It doens't get any smaller or part like than this. When I asked if they had the parts at their repair facility they said they don't have any parts and that all mavics are just being replaced with a new one. This would make sense on why it takes so long, as they literally replace every drone thats sent to them. Not only does this take more time than simply fixing small issues, but it further jams up other peoples new orders for the mavic as well. All I want is the small piece to be shipped to me, it is not a crazy thing to request, and it would help DJI do more important things like fix peoples drones with real issues, or make more mavics for all the new orders. Please if any of the moderators can help me out in getting this part I would be forever gratefull.
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