Guys,

I just received my Mavic from repair. It was serviced in Carson, CA.
Left rear arm seems to be loose. I'm sure, before repair I didn't have this problem.
During the flight, mavic drifted, which has never happened to me before, so I don't know if that can be related.
Can you guys check yours Mavic if anyone has same issue with loose arm, or just DJI service center doesn't make job correctly?



https://youtu.be/OiyZsbwV9M8

I'm sorry to hear. Can you clarify whether the drifting you see is consistency drifting in a particular direction? Can you please provide the RMA number from the last repair?

Thank you for bringing this to our attention.
Could you please provide me with your case number? I'll help to report this to our related team.

It is drifting to right. I tried to calibrate IMU and compass, but no difference.
Case number from last repair: CAS-410516-K0B1B6

Mirarty Posted at 2017-2-3 22:35
It is drifting to right. I tried to calibrate IMU and compass, but no difference.
Case number from last repair: CAS-410516-K0B1B6

Thanks. I'll escalate the case for you and make sure they follow up with you.

Thank you Mindy, I appreciate it. In any case I would like to hear from other people if someone has also loose arm.

I received mine back from repair and one seems  looser then other but my second one is the same way out of the box . It flys perfect though ..only problem I had was I only received  2 props with my repaired one even though all 4 were broken in crash ,also didn't have a SD card in it  .I had to purchase new props and card  and had to wait another week to fly it after I waited 3 to get it back . 79.99  for refresh and 50.00 for props and card later ..I'm back in the air

I opened a case about it ..it's under investigation so not sure when I will revive them or if I ever will .

Oh  btw ..mine is not at all loose like yours  just a tiny bit ..yours is  like crazy loose .No wonder it drifts

I have had very bad experiences with the repair team. My drone came back in terrible condition, not flyable. I'm not sure what's wrong with these people

tvtvarey@gmail. Posted at 2017-2-4 19:32
I have had very bad experiences with the repair team. My drone came back in terrible condition, not flyable. I'm not sure what's wrong with these people

Tvtvarey, sorry to hear you're experiencing difficulties, Mindy is following up your case now in your original thread, please do not worry about it.

Crazyjames628 Posted at 2017-2-4 09:56
I opened a case about it ..it's under investigation so not sure when I will revive them or if I ever will .

Our engineers will keep you updated since you've created a new case.
Please feel free to let us know if you have any further problems, we're here to help you.

tvtvarey@gmail. Posted at 2017-2-4 19:32
I have had very bad experiences with the repair team. My drone came back in terrible condition, not flyable. I'm not sure what's wrong with these people

I had the same issue.  My Mavic had command time out error sent it off sent me back an new one and it would NOT connect to the remote ......having to send it back AGAIN...........

bama105 Posted at 2017-2-8 20:29
I had the same issue.  My Mavic had command time out error sent it off sent me back an new one and it would NOT connect to the remote ......having to send it back AGAIN...........

Sorry to hear about the trouble, you tried to re-link drone to remote, but failed?
If you've sent it in again, may I have your case number? will help you follow up the case.

Dear customer, I edited your title to better reflect the content of your complaint. And we'll help you solve it.

DJI-Thor Posted at 2017-2-9 19:03
Dear customer, I edited your title to better reflect the content of your complaint. And we'll help you solve it.

Thank you. I sent my Mavic for repair again, I hope that this time it will be fixed as expected

Mirarty Posted at 2017-2-9 21:33
Thank you. I sent my Mavic for repair again, I hope that this time it will be fixed as expected

It will. Keep us posted.

Can I get update for my case?
CAS-438888-F1Q5R3
I don't understand why replace one arm taking so long.

Mirarty Posted at 2017-2-22 16:58
Can I get update for my case?
CAS-438888-F1Q5R3
I don't understand why replace one arm taking so long.

I received your PM, and transferred the information to our dji care team, will help you handle it on Monday.

I'm so glad we have this awesome forum and moderators who are always ready to help. Thank you for your great support.

DJI Mindy Posted at 2017-2-4 00:39
Thanks. I'll escalate the case for you and make sure they follow up with you.

I bought my mavic pro here in Abu Dhabi, UAE. And when I checked the left arm in the back part is loose when folded. Please I want to know the exchange policy for this unit.

I bought my mavic pro last monday here in Abu Dhabi.then now I noticed that when I folded the left back part of the arm its loose compare to the right arm. Is it possible to ask for exchage here in UAE.

fansb03bf589 Posted at 2017-3-25 11:42
I bought my mavic pro here in Abu Dhabi, UAE. And when I checked the left arm in the back part is loose when folded. Please I want to know the exchange policy for this unit.

Could you please make a short video of the loose arm issue?