Hi,


Yestraday i made an order 0651381204965, and today the order was canceled by DJI.


i got today mail "Payment for Your DJI Order is Failed".And you send me refund.


Yestraday When I made the transaction, I received a notification from your credit card transaction is approved
payment for IFLIGHT THEHNOLOGY CO HONG KONG.


i dont konw why DJI fail to take the Payment Because you've already received authorization.
I dont have financial problems / cradit issue.


Today I made a new order,
Now I have to wait for the re-authorization process that take at least 24-48 Hours
I afraid that the new order will not ship to me at the expected time.

Today i placed an order for a Mavic Pro fly more combo. When i put in the payment information, the DJI website told me it failed but my card was charged. Please help.

Hd.ging Posted at 2017-2-5 14:12
Today i placed an order for a Mavic Pro fly more combo. When i put in the payment information, the DJI website told me it failed but my card was charged. Please help.

May I have your order number? we'll check the status for you.
By the way, what web browser you used to order?

Thanks for bringing this to our attention, we're looking into it now and will let you know what happened.
For the new order you made, you can provide me the order number if convenient, thanks.

Same happen to my another order 0652238057191

I'm hopeless

Natalia, could you please tell the financial division,
At least you can cancel the Temporary authorization
It uses $ 2,800 of my credit card.
And I can not make a new order.

Natalia,please Is it possible to cancel the temporary authorization form your side, for at least the first order,  I may know whats is the problem in dji side.
But current situation that hold my credit I can't place new order   

STST Posted at 2017-2-5 23:04
Natalia,please Is it possible to cancel the temporary authorization form your side, for at least the first order,  I may know whats is the problem in dji side.
But current situation that hold my credit I can't place new order

I've informed our sales team for your case, will try our best to check if anything we can do for you.

DJI Natalia Posted at 2017-2-5 23:36
I've informed our sales team for your case, will try our best to check if anything we can do for you.

thanks ,

it is possible to pay Through Worldpay.com
For an order to Singapore

STST Posted at 2017-2-5 23:45
thanks ,

it is possible to pay Through Worldpay.com

We got it, both orders were cancelled since the bank regards them as high risky orders.
In that case, please try to change another payment method, if you choose to use credit card, please make sure you fill in all information correctly.
For payment methods, hope the following link helps, please go to "Payment" section, you will get the details:
http://www.dji.com/support/purchase

high risky ? What am I a terrorist organization?
Natalia thanks

You can please  cancel the order 0652238057191
And make a refund.

In addition do can please cancel the temporary authorization form your side
for the orders 0651381204965 & 0652238057191  
Credit card company said,
only option released may credit card for new order
you must cancel the temporary authorization from your (dji) side
the temporary authorization HOLD  hold in amount of 2798$ for the two order at least for the 3 week from now,
For orders you're not going to charge me.

please at least  cancel the temporary authorization 0651381204965

STST Posted at 2017-2-6 00:27
high risky ? What am I a terrorist organization?  
Natalia thanks

0651381204965, this order has been refunded already.
For another order, we'll help you handle it soon.

thanks i see it now !!!  

Natalia
it is possible to pay Through Worldpay.com (Europe method)
For an order to  that shipping  location is Singapore ?
i think is may  solve the problem

If I pay with PayPal
I had the same problems?

STST Posted at 2017-2-6 02:17
If I pay with PayPal
I had the same problems?

Yes, you can pay Through Worldpay.com.
You mean you've tried PayPal but failed to make an order?

DJI Natalia Posted at 2017-2-6 18:25
Yes, you can pay Through Worldpay.com.
You mean you've tried PayPal but failed to make an order?

Yes .
Somehow I can not pay through PayPal
There is your side blocking for certain countries? you can send me Payment Request or something ?

another ways is ,
I created a new order: 0651034897298
Please can change the payment method on this order to the World Pay instead Online payment ?

becuase is more secure also

STST Posted at 2017-2-6 21:28
Yes .
Somehow I can not pay through PayPal
There is your side blocking for certain countries? you can send me Payment Request or something ?

Since it's the PayPal and Credit Card issue, we could not do anything on our end even through we really want to help you.
In that case, you must contact Credit Card company to check why it happens like this, I think they could help you handle it.
Or maybe you can ask your friend to help you make an order if convenient.
Hope you can get it sorted out soon.

DJI Natalia Posted at 2017-2-6 23:08
Since it's the PayPal and Credit Card issue, we could not do anything on our end even through we really want to help you.
In that case, you must contact Credit Card company to check why it happens like this, I think they could help you handle it.
Or maybe you can ask your friend to help you make an order if convenient.

thanks ,
There is no a verification code during purchase at the store in Singapore, like the dji store in Europe.
I'm sure this problem.
That's why i ask to if I pay EuroPay Method (exist in Dji Europe shop)
I can send your financial team anything that verifies my identity.
If this helps.
If it is not possible to have no other option.

After I read about the problem in the community,
My conclusion,
That fails the order
At the Payment Review phase.

There are employees who check each order manually,
Orders that were paid directly to the DJI by credit card
Your system reports there is a risk order,

How can perform identity verification?
I can send by e-mail:
- Pass-port/ My ID
- CC Picture (First 6 digit and 4 last digit)



Does it help promote my order?

STST Posted at 2017-2-7 19:56
After I read about the problem in the community,
My conclusion,
That fails the order

Please try bank transfer payment if you cannot use credit card and PayPal.
Choose "transfer payment" on payment method page, after you submit order, bank transfer payment page will show up, where you can get the details about how to finish the payment step by step.
If still the same case, then the best option would be ask your friend to help you place the order.
Update: We double checked your account, it's blocked by PayPal, you need contact PayPal company to get it sorted out.

DJI Natalia Posted at 2017-2-7 23:21
Please try bank transfer payment if you cannot use credit card and PayPal.
Choose "transfer payment" on payment method page, after you submit order, bank transfer payment page will show up, where you can get the details about how to finish the payment step by step.
If still the same case, then the best option would be ask your friend to help you place the order.

I'll do it, thanks.

STST, you may be having same trouble I was.  Your bank may have flagged your try at purchase as possible fraud.  My bank did this because DJI is in Hong Kong.   I called my bank and confirmed I was making purchase, no fraud, then they let the charge go thru.

Hello,
I have an issue when I try to pay for my order (Order N°0339889253030)
A pop up says: "7: Payment Method ECMC_COMMERCIAL_CREDIT-SSL is unknown; The Payment Method is not available."
Any solution to this problem ?
Thanks

This just happened to me. I was a fool, continued and did this twice. So now I have 2 blockations for €1,688!!!

My order number is 4203802400698!
I've used Google Chrome as browser.

Bobesh Posted at 2017-8-22 01:11
This just happened to me. I was a fool, continued and did this twice. So now I have 2 blockations for €1,688!!!

My order number is 4203802400698!

I have checked the order status, yes, the payment is in pending status. I would recommend you to contact our onlinesales@dji.com for further assistance.

DJI Susan Posted at 2017-8-22 01:53
I have checked the order status, yes, the payment is in pending status. I would recommend you to contact our  for further assistance.

I did, but for like an hour no response. What is wrong with your support? Last time I was dealing with them; it took hours or days to reply. This is quite a significant issue as my bank account is currently charged for 3 376 EUR!

DJI Susan Posted at 2017-8-22 01:53
I have checked the order status, yes, the payment is in pending status. I would recommend you to contact our  for further assistance.

Still no response from DJI support.

Bobesh Posted at 2017-8-22 03:36
Still no response from DJI support.

You sent email to onlinesales@dji.com right? Sorry that it is not like online chat to reply the email promptly, the reply may be delayed. Please PM me your email account, I will contact them to reply as soon as possible. Thanks.

DJI Mindy Posted at 2017-8-22 04:14
You sent email to  right? Sorry that it is not like online chat to reply the email promptly, the reply may be delayed. Please PM me your email account, I will contact them to reply as soon as possible. Thanks.

Thank you.

I just got a reply from support, which was basically not helpful at all.

DJI says that I was charged with pre-auth block, and that payment was declined.
My bank says that both of charges went fine, and money is on the way.

What should I do now?

Trying to order a mavic mini and its saying payment failed.....please help

djiuser_XikN5zAT7AD5 Posted at 3-3 15:05
Trying to order a mavic mini and its saying payment failed.....please help

Hi there, I have sent you PM, please check, thanks.

to have to wait for your order to confirm and in the mean time it says "Waiting for payment " Ordering system seems outdated.

djiuser_1aMHoVhXi9p7 Posted at 8-18 16:26
to have to wait for your order to confirm and in the mean time it says "Waiting for payment " Ordering system seems outdated.

Hi there, I've managed to get your order number, as per check, we have not received your payment. Just to verify, how did you pay for the order? You are recommended to send an email to support@dji.com, provide us with your Paypal account, and the transaction ID, our team will help to check it. Thanks.

DJI Natalia Posted at 8-18 20:04
Hi there, I've managed to get your order number, as per check, we have not received your payment. Just to verify, how did you pay for the order? You are recommended to send an email to , provide us with your Paypal account, and the transaction ID, our team will help to check it. Thanks.

I paid with PayPal and they(PayPal) said that DJI has completed the charge.
This shouldn't be a run around game where I have to prove that you took the money out of my account.
Someone on support said that it went thru and needed to up date. Guess what it still says he same thing. And now you say that you found the order and and it didn't go thru.
So please email me with a invoice or something.

djiuser_1aMHoVhXi9p7 Posted at 8-19 11:38
I paid with PayPal and they(PayPal) said that DJI has completed the charge.
This shouldn't be a run around game where I have to prove that you took the money out of my account.
Someone on support said that it went thru and needed to up date. Guess what it still says he same thing. And now you say that you found the order and and it didn't go thru.

Sorry for the inconvenience caused. I have sent you a PM, kindly please check it. Thanks.

For the last few days I've tried to process a payment for express repair service.  I continue to get a Payment Declined message after trying multiple cards. Everything is fine on my banking end... pls help.  I need to go replace my drone asap.

djiuser_pVNOKMj3tOpQ Posted at 4-1 23:51
For the last few days I've tried to process a payment for express repair service.  I continue to get a Payment Declined message after trying multiple cards. Everything is fine on my banking end... pls help.  I need to go replace my drone asap.

Hi there, sorry for the inconvenience caused. I've managed to get your case numbers via your forum account. Could you change a browser or network to try it again? If the issue still persists, please provide a screenshot of the error page, we'll help to check it. Thanks.