VAS67
lvl.4
Flight distance : 265984 ft
United Kingdom
Offline
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DJI support email response seems to be about 2 to 3 days here in Europe, very busy guys it seems.
Hoops? You maybe can speed things up if you upload your footage to Dropbox before contacting them and giving them the link in your initial email.
I wasted a week by not doing this. Their first email response was on day 2 or 3 where they asked me for the Dropbox link. My Dropbox is nearly full with other stuff so I uploaded my footage to Onedrive (Microsoft Cloud) only to get an email back a few days later saying because of security issues they could not view it? So in the end I cleared my Dropbox and uploaded my footage there. After a day or 2 they agreed RMA for DOA Mavic.
That's where my Mavic is right now and still undergoing some sort of delay. I'm getting really frustrated but not throwing my toys out yet, that may happen next week!
All I can say be patient nothing seems to happen quickly.
Good Luck! |
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