Impossible J
 lvl.2
United States
Offline
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Will.H Posted at 2017-2-10 13:45
Not sure about the US, but in the U.K. your Sale of Contract is with who you purchased it from, so you could take it up with Apple. They may help more?
I'd love to be able to just go to the apple store and exchange it, but since DJI still hasn't been able to get any retail supply out to stores four months after release, the only way of dealing with any of this mess is directly through DJI. The clowns at the apple store will say the same thing... call DJI.
Today it got even better... I had called last Friday to get this handled and the call center guy said he opened a new case and that I'd have a shipping label in my email within 24-48 hours (which is ridiculous on its own, but whatever). 72 hours later, still no emails. So I just called DJI AGAIN and waited on hold for 30 minutes AGAIN, only to find out that whoever I talked to on Friday did NONE OF THOSE THINGS, and that there was no record of a new case. So now I'm another three days behind.
At this point, I'm becoming convinced that DJI isn't a drone company at all, it's several of my friends trolling me or playing an elaborate joke of some kind, seeing if they can make me go insane for a laugh.
Also learned another interesting tidbit today... if you call the "US" phone support line, you're actually being routed to a call center in another country, not the actual US support people in California. I had to bark for a supervisor to get a native english-speaker who was actually at the Cali repair center.
Has anyone else noticed that on the support page, all of the support centers outside the US have actual addresses listed, but the US section it just says "LA, California"? Is it in a hidden underground bunker or something? |
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