Donnie Stugots
Captain
Flight distance : 3636782 ft
United States
Offline
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Sorry to hear about your experience with the updating process and necessary repairs . The flight I think you would agree is not the fault of DJI, I mean to strike a pole 1000 feet away could happen to anybody , it is hard to judge distance and what not. Strange that the "disconnect " warning would pop up as that can indicate no communication with the RC and the Go App and not necessarily a loss of signal to the aircraft , I know these things happen fast and hard to review everything that happened. Perhaps you could get the flight records to DJI and they can see what happened .
Did anything happen before to give any indication of "Signal Loss" or the system going to "ATTI" mode ? That would explain the craft continuing its flight path , but NOT why it did not respond to commands. Just wondering
*** You may have a bad HDMI module that would possibly expalin the previous "Loss of Video " but no loss of control , and on you latest incident , the module may have failed giving you the " disconnected " on the screen . It would however not expalin why the AC did not react , though, In all honesty , it would be hard to see at that distance orientation and what not with no data to the go app from the RC .
**Did it say "Aircraft Disconnected" In BOLD RED white letters Or "disconnected " with Grey Backround white letters when you lost contol of the AC ? One would indicate loss of signal from the Aircraft ot the RC and the other would indicate loss of signal from the RC transmitter to the Go App.
*** also it never fails , you can be in a wide open deserted field and the only "Pole "or "Tree " in the area will snag the aircraft , its like a magnet , believe me I hit the only tree in a farmers field once .
sorry about the crash , thats sucks
donnie
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