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VIP phone number for Care Refresh in UK??
1952 6 2017-2-10
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mikeLmedic04
lvl.3
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United Kingdom
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According to the DJI website there is a VIP phone support service in Europe.

Can anyone let me know the number as I have been unable to find it!

I rang the standard UK support number but they did not know any way to get hold of someone from the Care Refresh team.

MIke
2017-2-10
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alice24
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Philippines
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I don't think they have. My friend asked for the same thing and they told him to email djicare@dji.com instead
2017-2-11
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DJI Natalia
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Mike, since telephone support is not available in some regions, then you can contact our support via djicare@dji.com as Alice mentioned, our DJI Care team will help you handle the case.
Also you can describe the problems here, we'd like to try our best to help you.
2017-2-11
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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I have now sent them four emails at djicare@dji.com since the 29th of January. No response - not even an automated response!

I took out the care package for a Mavic on 29th Jan and noticed when checking the emailed agreement the SD number for the Mavic was wrong.

I just need to get th SN number changed so the Care Refreshed that I am paying for will actually cover my Mavic!

Any help would be great,

Mike
2017-2-13
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DJI Natalia
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mikeLmedic04 Posted at 2017-2-13 02:57
I have now sent them four emails at  since the 29th of January. No response - not even an automated response!

I took out the care package for a Mavic on 29th Jan and noticed when checking the emailed agreement the SD number for the Mavic was wrong.

Mike, what's your ticket number? I'll help you check it and help you get an update.
Just to clarify, you wrote both SN in that e-mail, right?
2017-2-13
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mikeLmedic04
lvl.3
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Yep, still nothing from DJI Care!!
2017-2-17
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mikeLmedic04
lvl.3
Flight distance : 256519 ft
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United Kingdom
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Hello,

Agreement number NQ9MH1Y2I6Z04WOA

Incorrect SN number (on the agreement) ) 08QDE1F01203XF

Correct SN number 08QDE1F01203X5

I have had two automated email saying they will deal with it but it is now 3 weeks!

How can it take three weeks to get hold of someone to change a serial number!!

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2017-2-19
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