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Need help from Mindy Thor Ken or other DJI employee
471 3 2017-2-10
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fans2e9aa3da
lvl.4
Flight distance : 7159 ft
United States
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CAS-423367-Q6M4P3 I opened a case with PayPal item not as described after I sent my defective Mavic back and could not get any response from DJI. I made it very clear to PayPal I wanted it replaced. Tonight I got a shipping number from service but it doesn't look like it shipped yet. 1 hour later I got an email from PayPal saying my payment was refunded. What is really going on. Has the shipment been cancelled do I need to reorder. Or can service send me an invoice for the replacement?
2017-2-10
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DJI-Thor
Administrator
Flight distance : 13602 ft
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There doesn't seem to be an invoice, so it should be a warranty repair.  Are you complaining that you got the money back and have a replacement drone at the same time?
2017-2-11
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fans2e9aa3da
lvl.4
Flight distance : 7159 ft
United States
Offline

DJI-Thor Posted at 2017-2-11 00:35
There doesn't seem to be an invoice, so it should be a warranty repair.  Are you complaining that you got the money back and have a replacement drone at the same time?

I'm not complaining just want to do the right thing
2017-2-11
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DJI-Thor
Administrator
Flight distance : 13602 ft
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fans2e9aa3da Posted at 2017-2-11 01:21
I'm not complaining just want to do the right thing

Thank you for reminding us, our staff will follow up.
2017-2-11
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