DJI Natalia
Administrator
Online
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Sorry to hear about the crash.
For this case, if you did not contacted our tech support to create a case, we do suggest you send it in, our engineers will help you analyze the data and figure out the reason why it fell from the sky.
You can submit here for a case and apply for pickup: https://repair.dji.com/en/SelfRepair/Area
Also you can upload the video recorded at that time to Dropbox, then add the link into the case description part.
Besides, may I know when you purchased it? |
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