gonehawking
lvl.1
Flight distance : 1091795 ft
United States
Offline
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DJI Natalia Posted at 2017-2-13 18:21
Sorry to hear about that, to ensure its safety and performance, it would be best to send it in for a further evaluation then get it fixed by our engineers.
You can submit online for a case number and apply for pickup: https://repair.dji.com/en/SelfRepair/Area
I'm fully aware it would be "better" to send it in, however, I probably don't want to even know what i'd be charged for a body, esc, and the fact I doubt DJI would be willing to repair just the body and ESC and ship it back without repairing the camera mechanisms. I suspect at cost from DJI to repair esc, body and camera i'd be at the cost of a whole new drone considering a whole new unit is 1200 at list cost. At bare cost just on parts it would be $379camera + 65shell + i'd gamble around 100 for the board so were already at over 500 and we haven't even hit the labor to do it or shipping in two directions. Add that labor and probably another 80 or so in shipping in I can buy a new drone for just a little more and have a second controller, another battery, and a warrantied product again and not just a refurb of what I have.
If DJI is willing to repair the drone without repairing the camera mechanism i'd consider it. Otherwise i'll see what I can do with it to salvage some base functionality. I started going through the "repair" log and didn't really receive any information pages in, and it doesn't exactly have a lot of options fit to my scenario... lol. |
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