Hello everyone.   Had a maufacture defect of the mavic, out of the box.  (couldnt calibrate the fwd cameras)

Mailed back to california, at my expense, (no ups in my location)  the day after recieving.   

The repair center has now had the drone since the 2nd of february.   (12 days)  

I have been on the chat/phone but to no help at all.

I kept hearing about how fast they are.  and wondering why its taking so long?  

I'm assuming you want to speed this process up by making a thread here?
Suggest you also supply your ticket/case number, that way the DJi team on this forum can escalte it on your behalf.

We checked your case, exchange has been approved, I think it will not take a long time to receive it back.
I'll also inform our related team for your case and help you follow up it.