int0x80
lvl.4
Flight distance : 668015 ft
United States
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DJI Natalia Posted at 2017-2-13 18:59
Very sorry that you're experiencing difficulties.
We checked our e-mail system for your previous ticket 384777, you replied our support with an e-mail stating that " No problem at all, I just checked the DJI Care status and everything looks good now" on 7th Jan, so the ticket is marked as resolved.
Just to clarify, you created a new ticket number, right? Please provide me your ticket number, I'll look into it and help you follow up the case, thank you.
Thanks for the timely reply.
I just checked the zendesk, you were looking at the previous ticket (1 month ago about another issue).
The last ticket id is 416649
My case number is: CAS-421784-H6H9S3
No offensive, the thread title was "[Help] [DJI Care] No response from custom service after 2 weeks".
May be not you, but someone modified it to "DJI Care Issue". I honestly feel that is not nice.
I used the title because I want more attention after two weeks slience. I just changed it back.
Thank you again for understanding.
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