I crashed my mavic into the grass, gimbal detached
3463 10 2017-2-14
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FormatZ
lvl.1
Flight distance : 211371 ft
United Kingdom
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Just having a holiday by the sea today with my Mavic, I've been always flying so carefully all the time, today just want to having fun in sport mode, wants to fly close to the ground (Thought that will be epic). And I just reckon that this is a soft grass, that even if I crash it, the mavic will be fine. Then the truth tell me not lol.

The gimbal detached from it, one of the back arm got broken, but all sensors and motors are working fine.

It seems that the whole body got 180 degree turned over in the point of the gimbal.... so it got deetaaached...

What's more...I DIDN't buy DJI care....

Are there anyone in UK having a DJI produt and could you please tell me where should I send this to? Will it be very expensive? Thank you!


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Poor Gimbal...

Poor Gimbal...
IMG_20170214_185318 - 副本.jpg
2017-2-14
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dronist
First Officer
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United States
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Sorry...This is total.... Buy a new one and use this one for parts...
2017-2-14
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Ex Machina
First Officer
Flight distance : 1806362 ft
United States
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OUCH! That's painful to see!
2017-2-14
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cluc
lvl.3
Flight distance : 85682 ft
Australia
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Your Mavic got hungry and ate some grass and in the process ate some dirt.

I'm pretty sure I read somewhere in the forum someone had an invoice for the gimbal and camera... (See http://forum.dji.com/thread-84772-1-1.html)

You should try fixing yourself.
2017-2-14
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DJI Natalia
Administrator
Flight distance : 318 ft

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Very sorry to see that.
If you need get it fixed or replaced, I do suggest you send it in to our repair center, our engineers will evaluate it and send you an invoice for the cost.
Please contact our tech support via http://www.dji.com/support/product to create a case number and send it in.
2017-2-15
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SHamers
lvl.4
Flight distance : 1001020 ft
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Netherlands
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I would buy a new one and spend 100$ for repair the arm and use it for fun-flying (without gimbal)
2017-2-15
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Serc.
lvl.2
Germany
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SHamers Posted at 2017-2-15 03:55
I would buy a new one and spend 100$ for repair the arm and use it for fun-flying (without gimbal)

How do u know the Arm repair would cost 100 Dollar?

Would DJI Care&refresh carry this and repair or Exchange his whole mavic?
2017-2-15
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fans2b75c050
lvl.2

United States
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It's done. Dji will charge more to repair than just to buy another one. Good luck. That tricky sport mode gets another Mavic
2017-2-15
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fans2b75c050
lvl.2

United States
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SHamers Posted at 2017-2-15 03:55
I would buy a new one and spend 100$ for repair the arm and use it for fun-flying (without gimbal)

Yes. Worth $99 in gold. DJI care refresh buy if your a newbie !!!
2017-2-15
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DroneFlying
Second Officer
Flight distance : 10774613 ft
United States
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Serc. Posted at 2017-2-15 05:20
How do u know the Arm repair would cost 100 Dollar?

Would DJI Care&refresh carry this and repair or Exchange his whole mavic?

"Would DJI Care&refresh carry this and repair or Exchange his whole mavic?"

He didn't buy Care Refresh but yes, it likely would have been covered if he had.
2017-2-15
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Flyboyz
lvl.2
Flight distance : 142615 ft
Singapore
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you have been flying too low i guess and there is a raise on the field which you didn't notice or too late to react.
2017-2-15
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