Wow I really hope that happens for me too...  Hopefully you guys get perfect units this time!

Same issue here. I waited 3 months for my Mavic Pro. When it finally arrived, the Drone & RC didn't work so DJI had me send it back for a replacement to Carson, Ca. I still have no Drone/RC.

I've asked for updates but I receive bleak  responses. DJI customer service has been horrible. I've seen ads about DJI announcing something new. I hope it's better customer service.

DJI received my MP on the 6th, paid for repair on the 8th. Also received an email saying it has been repaired and will ship within 3 business days. DJI days are like dog years, meaning each day equals a week.

barakutha Posted at 2017-2-19 13:25
Case Number:  CAS-439264-F3H2J8

Thanks Natalia

The North American facility did receve Mavics in very recently. They are prioritizing older cases to be shipped out as soon as possible. Based on the time frame of your RMA, You should expect to see progress in the system no later than the beginning of next week as a high ball estimate.

zaphforty7 Posted at 2017-2-19 20:36
Natalia,

My Mavic was approved for a simple replacement as well. Here's my case #: CAS-446005-B6M7V3.

Yours would be in the same boat as post #44.

Zhuo Posted at 2017-2-22 13:37
Same here. REALLY FRUSTRATED.

I had responded to you on your own thread.

thestevenolmos Posted at 2017-2-23 08:48
Same issue here. I waited 3 months for my Mavic Pro. When it finally arrived, the Drone & RC didn't work so DJI had me send it back for a replacement to Carson, Ca. I still have no Drone/RC.

I've asked for updates but I receive bleak  responses. DJI customer service has been horrible. I've seen ads about DJI announcing something new. I hope it's better customer service.

Could you happen to provide your case number so I can look into it for you?

Jakeoleary Posted at 2017-2-22 16:37
Same issue here. Sent in drone due to gps issue upon a request by support. Stuck waiting for parts apparently since early Feb. Also have care refresh but this is a warranty repair...CAS-428263-T0F3R2

It looks like yours is making it's way to shipping. A tracking number would be out by the end of the week, if not Today.

DJI Natalia Posted at 2017-2-18 23:25
Very sorry that you all are experiencing difficulties, we're aware of your cases and will take care of them.

I too have returned the Mavic for repair but today got an email telling me the tests are OK and there is no jello effect and everything is working fine. But all my footage shows the effect! Could you tell me if they will be testing more before just returning the drone without any repair? Because that way my problem will still exist!

Jamie do you estimate that mine will ship early next week also?

Thanks for the info.

Zackyoung Posted at 2017-2-23 13:15
Jamie do you estimate that mine will ship early next week also?

Thanks for the info.

Case number CAS-439086-N3Q3L0

Actually I've just been emailed about it's status and I don't think I'll need further help.

Thanks you guys on the forum have done you're best!

FlyingHighNL Posted at 2017-2-23 11:54
I too have returned the Mavic for repair but today got an email telling me the tests are OK and there is no jello effect and everything is working fine. But all my footage shows the effect! Could you tell me if they will be testing more before just returning the drone without any repair? Because that way my problem will still exist!

They would test further before sending the unit out. If the issue persists even after getting it back, most likely the Europe Support team would need to reinvestigate an issue with your set up before resorting to an escalated service.

Zackyoung Posted at 2017-2-23 13:41
Actually I've just been emailed about it's status and I don't think I'll need further help.

Thanks you guys on the forum have done you're best!

Good to hear you got the email. I would expect for tracking to be made available at the latest early next week, if not by Friday.

Got the email today saying that repairs have been completed!!
Can't wait to get in the air again

FlyingHighNL Posted at 2017-2-23 11:54
I too have returned the Mavic for repair but today got an email telling me the tests are OK and there is no jello effect and everything is working fine. But all my footage shows the effect! Could you tell me if they will be testing more before just returning the drone without any repair? Because that way my problem will still exist!

Maybe there is a problem with your propellers?

gkordowski Posted at 2017-2-24 02:26
Maybe there is a problem with your propellers?

Thank you for yoiur reply, what do you mean by probably a problem with the props? Could it be the props are the cause of a blurred line across the whole screen in my footage (like jello)?

Who's received a tracking number? My payment was confirmed on the 17th, still waiting

barakutha Posted at 2017-2-25 21:54
Who's received a tracking number? My payment was confirmed on the 17th, still waiting

Based on your case information, tracking would be available to you early this coming week. I do understand you're anxious, but there is light at the end of the tunnel.

DJI-Jamie Posted at 2017-2-25 22:16
Based on your case information, tracking would be available to you early this coming week. I do understand you're anxious, but there is light at the end of the tunnel.

Thanks for the update. Looking forward

I got my tracking. Currently saying I'll have it Thursday this week.

s14rob Posted at 2017-2-26 13:07
I got my tracking. Currently saying I'll have it Thursday this week.

when did you get your "will ship out in 3-4 days" email?

Yep had the same thing had to call 5 times and also only chat before it got moved out of repair and then they send me the wrong drone back!!

CAS-452111-J4Q6W1
Hi DJI-Jamie
Can you check on the status of my mavic its still just showing accepted
it was delivered on the 2017-2-21
I was told that once it was delivered it would be 2 days and i would recieve and update.
and is it possible that the replacement units will be shipped 2 day service. It took 6 days for it to get to the repair center. My mavics been traveling longer than ive been able to fly it.
purchased on       2017-1-23
recieved on          2017-2-03
Malfunctioned      2017-2-11
sent for repair      2017-2-15
arrived at center  2017-02-21

GSPRODUCT Posted at 2017-2-26 16:10
CAS-452111-J4Q6W1
Hi DJI-Jamie
Can you check on the status of my mavic its still just showing accepted

I'll let you know what I find. Most likely you'll see the unit moving forward shortly given how long it's been here. There was a bit of a back up due to the Presidents day holiday.

Bmorosco Posted at 2017-2-26 13:58
Yep had the same thing had to call 5 times and also only chat before it got moved out of repair and then they send me the wrong drone back!!

I responded to you on your own thread.

I have refresh and they've had my drone for a month. It took them 2 weeks to get to open and evaluate it, and now another two weeks+ after the $79 paid to get nothing back. Called repeatedly and I get a different story every time. First it was "next week". Then "today". The latest they told me is they have stock and I'm at the top of the list for shipping but they don't know when it will happen. "It's in processing". That was days ago. The phone support people seem to just read from a script based on your problem. Nothing is solved. It is a crime the way DJI is treating their customers, with immediate shipment if you buy one but a month+ wait for advertised "priority service" with DJI CARE Refresh. If anyone at DJI really cares, my Case number is CAS-462409-Z6K9T3.