HighOnFire
lvl.1
Flight distance : 97461 ft
United States
Offline
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I have a similar problem. I received a defective Phantom 4 Pro in early December. Online support authorized a return since I needed it for a shoot and couldn't wait for a repair. DJI received the drone on December 8th according to UPS. I received an email from DJI stating it was checked into their system on December 15th. Since then I have sent many support email follow ups (many of them unanswered), many online support chats, and many phone calls. On January 9th I was told that a refund was arranged. After a few weeks, nothing. I contacted DJI support through all of the methods again, and was told I would receive an email (from online support) I was told I would receive a call from a supervisor (from phone support), but here it is the end of February and I haven't heard from anybody regarding my refund. |
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