haven't been online for sometimes and now i read your thread...that makes me worried as I am waiting for my replacement to be sent ....*sigh*

yoengel Posted at 2017-2-19 21:27
It was an online chat with Anthony.  I just sent in a repair request.  Is there a way to expedite this?  I had to wait a month already for the first replacement.  Thanks.

We'll prioritize 2nd replacement cases.

DJI-Thor Posted at 2017-2-19 19:33
I'm sorry to say that, no, it won't be extended.

It is ridiculous.
Let's say the next replacement is another DOA and then there will be another month of care fresh down the drain. Before you know it, 12 month wil be gone.
I paid the care fresh as insurance for flying my drone not to cover DJI's quality control.

Seriously, can DJI test out the replacement first before it gets sent out?...they probably just sent another batch and hoping that has no issue.... Seriously, this isn't cheap toy.. They should be more serious dealing with the replacement at least

DJI Natalia Posted at 2017-2-17 00:21
Very sorry to hear about your experience, please let us know your ticket number and previous case number, we'll help you follow up the case.

Hi Natalia
I eventually got a response from DJI Support and now have a case number..
However the message is not clear, do they expect me to pay to ship it from the UK to the Netherlands?
Last time I was issued a UPS label and the shipping was covered by DJI.
I have have emailed them back to clarify but as usual there are long delays in communication.
Somewhere in this thread DJI Thor reports that 2nd time returns are being given priorty, I am not experiencing that.

This is what DJI Support said

" Dear Customer,

Thank you for contacting DJI Technical Support.

I am sorry to hear that.
I am afraid i have to arrange another return for you now.

Here is the new case number: CAS-463117-N7S7G4

Please send the product back to us, when we confirm the issue, we will help you to change another one.
Otherwise we will ship it back to you.

Thanks for choosing DJI.  "

I chose to not face the wait of returning a faulty product and applied for a refund and purchased a new drone. It was shipped (although to Australia, to meet me when I land there) within 3 days...much faster than the first and second I ordered!

VAS67 Posted at 2017-2-21 00:34
Hi Natalia
I eventually got a response from DJI Support and now have a case number..
However the message is not clear, do they expect me to pay to ship it from the UK to the Netherlands?

We'll take care of the case once it arrives, very sorry for the trouble caused.

DJI Natalia Posted at 2017-2-21 01:51
We'll take care of the case once it arrives, very sorry for the trouble caused.

But that is the whole point, how is it going to arrive there, will I get a UPS shipping label or do I have to ship and pay for it myself?

VAS67 Posted at 2017-2-21 02:04
But that is the whole point, how is it going to arrive there, will I get a UPS shipping label or do I have to ship and pay for it myself?

I think you'll receive the UPS shipping label, while we'll let you know if there are any changes.

DJI Natalia Posted at 2017-2-21 02:26
I think you'll receive the UPS shipping label, while we'll let you know if there are any changes.

UPS Label received very shortly after you wrote this message.
Mavic number 2 now currently on it's way back to the Netherlands, Let's hope I get a fast turnaround.
Thanks for you help

VAS67 Posted at 2017-2-21 10:48
UPS Label received very shortly after you wrote this message.
Mavic number 2 now currently on it's way back to the Netherlands, Let's hope I get a fast turnaround.
Thanks for you help

Me first
Good luck, hope your new Mavic will be what you are hoping for.

Anoniem Posted at 2017-2-21 10:56
Me first
Good luck, hope your new Mavic will be what you are hoping for.

Anoniem... Your Mavic going back as well?
Yes with my Mavic I'm hoping for 3rd time lucky

VAS67 Posted at 2017-2-21 11:04
Anoniem... Your Mavic going back as well?
Yes with my Mavic I'm hoping for 3rd time lucky

Yep, did not even fly the thing. Could not calibrate the gimbal. After contacting DJI by email it was send to DJI Netherlands(I live in the Netherlands). Beginning of this week they've informed me that they are expecting my Mavic to arrive at DJI Netherlands within 5 days.
Let's hope they keep their promise....

You guys make me nervous, making me want to cancel my order.  

user81fdc3a5e3 Posted at 2017-2-21 12:51
You guys make me nervous, making me want to cancel my order.

I've just spent the last 30 mins watching Mavic 4K videos on youtube, just to remind me of what my Mavic can actually (should) do. If mine comes back from DJI with more or less edge to edge sharpness like the video's I've just watched then I'll be very happy.. Hopefully they get it right this time

hoping quality control of the batch sent to Australia better than Netherlands' stocks
*touch wood, don't want to jinx!*

DJI-Thor Posted at 2017-2-19 22:33
We'll prioritize 2nd replacement cases.

Hi DJI-Thor
I'm the OP of this topic. My 2nd Mavic has now been back in the Netherlands for 4 working Days.
I have UPS tracking confirmed delivery and signature, however it is still not showing as received when I check under repair status. Would you mind looking into it please? You did mention that 2nd case replacements would get priority.
Many Thanks   

CAS-463117-N7S7G4

R&L Aerial  Posted at 2017-2-16 11:08
It's getting to the point were if someone has a mavric that works 100% as it should then it's worth more than a new one..

Mine does so far

I received my replacement Mavic three weeks ago and it has ripple effects in the video..... I'm about done with this circus. Now I'm supposed to send it back for evaluation which should have already been done before sending it to me. Meanwhile the clock on my DJI Care Refresh is tick-tocking... like someone else stated, we didn't buy DJI Care Refresh to cover quality control issues, it was to cover our own negligence.

Also, it seems like if you have anything critical to say about DJI care the reps on here ignore you.

PimpDawg Posted at 2017-2-28 13:04
I received my replacement Mavic three weeks ago and it has ripple effects in the video..... I'm about done with this circus. Now I'm supposed to send it back for evaluation which should have already been done before sending it to me. Meanwhile the clock on my DJI Care Refresh is tick-tocking... like someone else stated, we didn't buy DJI Care Refresh to cover quality control issues, it was to cover our own negligence.

Also, it seems like if you have anything critical to say about DJI care the reps on here ignore you.

Pimpdawg, I'm feeling your pain too... If my 3rd Mavic (when it arrives) is still faulty then I'm going to be done with Mavic too... Rather than Ditch DJI i will probably get another Phantom, my P3 Pro was superb.
So maybe a P4, I don't really know yet?
I can't see myself flying Gopro, Yuneec etc... there is no doubt that DJI are the best in the business.
Maybe I've been really unlucky with the Mavic? I will need to stop chasing it though if the next one isn't right.

PimpDawg Posted at 2017-2-28 13:04
I received my replacement Mavic three weeks ago and it has ripple effects in the video..... I'm about done with this circus. Now I'm supposed to send it back for evaluation which should have already been done before sending it to me. Meanwhile the clock on my DJI Care Refresh is tick-tocking... like someone else stated, we didn't buy DJI Care Refresh to cover quality control issues, it was to cover our own negligence.

Also, it seems like if you have anything critical to say about DJI care the reps on here ignore you.

So it has ripples it seems, when you let go of the throttle to come to a stop?

alirz5 Posted at 2017-2-28 14:08
So it has ripples it seems, when you let go of the throttle to come to a stop?

It is happening when letting off the throttle as well as accelerating.

If I power the Mavic on and tilt the Mavic at the same degree at which it would be during braking the camera comes in contact with the back air vent and begins vibrating wildly so I suspect that might be the root cause. I videoed the unboxing of the Mavic when I received it so as to document it's condition since I didn't know if I was getting new or "as new" per the DJI Care Refresh agreement and it did it straight out of the box. I've never damaged it or crashed it. The gimbal is in place as it should be so that isn't it...

DJI-Thor Posted at 2017-2-19 22:33
We'll prioritize 2nd replacement cases.

CAS-465188-V0G0M3, is a 2nd replacement for me.

PimpDawg Posted at 2017-2-28 14:42
It is happening when letting off the throttle as well as accelerating.

If I power the Mavic on and tilt the Mavic at the same degree at which it would be during braking the camera comes in contact with the back air vent and begins vibrating wildly so I suspect that might be the root cause. I videoed the unboxing of the Mavic when I received it so as to document it's condition since I didn't know if I was getting new or "as new" per the DJI Care Refresh agreement and it did it straight out of the box. I've never damaged it or crashed it. The gimbal is in place as it should be so that isn't it...

well if the camera is touching the fan vent then obviously the camera mechanism/gimbal is not sitting well. Search on this forum, There were reports that the gimbal was out of its bracket. Make sure that is not the case for you.

alirz5 Posted at 2017-2-28 14:58
well if the camera is touching the fan vent then obviously the camera mechanism/gimbal is not sitting well. Search on this forum, There were reports that the gimbal was out of its bracket. Make sure that is not the case for you.

I'm aware of those issues and that is not the case on mine. It is seated exactly how it is designed to sit.

I have also backed off the braking from a value of 130 to 80 - no change.

just got replacement yesterday,....and just updated the firmware...
can't test out with this rainy weather the whole week

VAS67 Posted at 2017-2-28 11:07
Hi DJI-Thor
I'm the OP of this topic. My 2nd Mavic has now been back in the Netherlands for 4 working Days.
I have UPS tracking confirmed delivery and signature, however it is still not showing as received when I check under repair status. Would you mind looking into it please? You did mention that 2nd case replacements would get priority.

We're aware of your case, will look into it and help you receive an update soon, sorry for the inconvenience caused.

DJI Natalia Posted at 2017-3-1 22:48
We're aware of your case, will look into it and help you receive an update soon, sorry for the inconvenience caused.

Thanks Natalia.. It looks like your input at least prompted them to reply to my messages.
Not good news for me though, they told me they have no Mavic or Mavic parts in Netherlands stock for at least 2 weeks

DJI-Thor Posted at 2017-2-19 22:33
We'll prioritize 2nd replacement cases.

DJI Thor,

DJI received my Mavic last Friday.  It has been a week As of today, there hasn't been any movement and this is getting ridiculous.  Is there any way to expedite this?  I will DM you my case no,

hi ,
i'm having the same blurry edges problem as others. i already got a case number , but no UPS ticket or any pdf form to fill or even any instructions. i replied to my request for help but no help yet. Any feedback from here? I 'm new to the procedure and a little worried if i 'm going to get a not faulty mavic replacement!!

j0p6HWefHOo7 Posted at 2017-3-3 02:21
hi ,
i'm having the same blurry edges problem as others. i already got a case number , but no UPS ticket or any pdf form to fill or even any instructions. i replied to my request for help but no help yet. Any feedback from here? I 'm new to the procedure and a little worried if i 'm going to get a not faulty mavic replacement!!

j0p6HWefHOo7

See if you can get a moderator to help, if you look above at previous posts from DJI_Natalia and hit reply below her message (this should get her attention). She has helped me out a couple of times and she gets things moving along much more quickly.

VAS67 Posted at 2017-3-3 11:56
j0p6HWefHOo7

See if you can get a moderator to help, if you look above at previous posts from DJI_Natalia and hit reply below her message (this should get her attention). She has helped me out a couple of times and she gets things moving along much more quickly.

Thank you,
i'll try it right away.

DJI Natalia Posted at 2017-3-1 22:48
We're aware of your case, will look into it and help you receive an update soon, sorry for the inconvenience caused.

Hi,
could you please look into my case: i' m having the same blurry edges problem and i managed to get a case number (CAS-464070-F0C8J5) from dji.eu. But since then all communication stopped (REQUEST #447944) and i dont really know how to proceed: how to get a UPS ticket,form to fill, pack the mavic...Also considering the faulty replacements others get, is it possible to get a good replacemet from the beggining?

yoengel Posted at 2017-3-2 22:17
DJI Thor,

DJI received my Mavic last Friday.  It has been a week As of today, there hasn't been any movement and this is getting ridiculous.  Is there any way to expedite this?  I will DM you my case no,

Your case is under progress, I've also informed our repair team for your case, will take care of it for you.
Sorry for any inconvenience caused.

j0p6HWefHOo7 Posted at 2017-3-4 02:30
Hi,
could you please look into my case: i' m having the same blurry edges problem and i managed to get a case number (CAS-464070-F0C8J5) from dji.eu. But since then all communication stopped (REQUEST #447944) and i dont really know how to proceed: how to get a UPS ticket,form to fill, pack the mavic...Also considering the faulty replacements others get, is it possible to get a good replacemet from the beggining?

Sorry that you're experiencing difficulties.
I've reported your case to our related team to check what happened, will help you receive an update as soon as possible.

Hey there! I have the same problem everybody got here...  My previous experience in drones was  DJI Phantom 3 4k, and about a month ago i have upgraded till DJI Mavic pro.
I was very dissapointed when realised, that there is a huge problem with my camera - blurry edges, and blurred area is like moving, depending on focusing point. If i turn on manual focusing, and try to do infinity or near it , i have like 1/3 of a screen blurry . That's not normal. Did a lot of test flights, tried everything Youtube guys advice, same as DJI support  - downgrading firmware, updating again, collibrating IMU, gimball , focus, before flight, after flight, after updating a.c., resetting camera settings, using different sd card.. Flying in warm weather.. Nothing really helps, so i decided to sent it back for replacement.
I see, DJI specialists helps here in forum, and im glad this is so. I will deffinetely share my experience in whole this story after i get my drone back.
My Case number is : CAS-485345-C3L3F3
I just sent it today.
But here are some examples of my camera problem ( soft edges )

AlexOway Posted at 2017-3-6 07:31
Hey there! I have the same problem everybody got here...  My previous experience in drones was  DJI Phantom 3 4k, and about a month ago i have upgraded till DJI Mavic pro.
I was very dissapointed when realised, that there is a huge problem with my camera - blurry edges, and blurred area is like moving, depending on focusing point. If i turn on manual focusing, and try to do infinity or near it , i have like 1/3 of a screen blurry . That's not normal. Did a lot of test flights, tried everything Youtube guys advice, same as DJI support  - downgrading firmware, updating again, collibrating IMU, gimball , focus, before flight, after flight, after updating a.c., resetting camera settings, using different sd card.. Flying in warm weather.. Nothing really helps, so i decided to sent it back for replacement.
I see, DJI specialists helps here in forum, and im glad this is so. I will deffinetely share my experience in whole this story after i get my drone back.

Sorry for the Pic links

DJI Natalia Posted at 2017-3-5 19:52
Sorry that you're experiencing difficulties.
I've reported your case to our related team to check what happened, will help you receive an update as soon as possible.

Thank you for your help. I received notice from DJI Germany, but after asking for UPS ticket Support2.DE replied that shipping cost will be split between me and them. Isn't this a warranty claim? In what way is my case different than the others who receive UPS tickets?  Also is there a time period that my case will remain open?
(sorry for my delayed answer , i'm in bed with fever)

George Geo Posted at 2017-3-9 01:46
Thank you for your help. I received notice from DJI Germany, but after asking for UPS ticket Support2.DE replied that shipping cost will be split between me and them. Isn't this a warranty claim? In what way is my case different than the others who receive UPS tickets?  Also is there a time period that my case will remain open?
(sorry for my delayed answer , i'm in bed with fever)

Hi hope you get well soon first of all.

I have the same problem as you do, I do not understand why I should pay shipping costs to send a faulty object for a warranty fix either. Also in Germany.

George Geo Posted at 2017-3-9 01:46
Thank you for your help. I received notice from DJI Germany, but after asking for UPS ticket Support2.DE replied that shipping cost will be split between me and them. Isn't this a warranty claim? In what way is my case different than the others who receive UPS tickets?  Also is there a time period that my case will remain open?
(sorry for my delayed answer , i'm in bed with fever)

Sorry to hear you have a fever, hope you will soon recover.
According to our after-sales policy, you need bear the cost for sending it in.
Please download the form and fill in the information needed, then print it and put it into the package with the aircraft and send it in, then provide me the tracking number, I'll help you update the info in our system.
You can download the form here (Repair Application Form for end users): http://www.dji.com/service/policy