DroneFlying
Second Officer
Flight distance : 10774613 ft
United States
Offline
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I'm sorry this happened to you; yes, it must be very frustrating.
"I was flying with the clear plastic cover over the camera unit as well. I looked for ages (2 hours plus) but could not find the small camera/gimbal unit in the undergrowth under the trees"
Based on what I've read in these posts the Mavic gimbal's crash survival rate seems to be very low. And the fact that yours was ripped off even with the gimbal cover attached is a bad sign.
"If that is the case I should have the original aircraft returned to me, as well as receiving the new aircraft after paying the full normal replacement cost?"
Yes, if they aren't going to repair it I'd certainly expect (and want) to get back the original aircraft, especially if you think there might still be a chance you could find the gimbal. Out of curiosity, were you able to find the gimbal cover or was it also lost?
I don't know how much (or if) this will help, but I have seen comments from people who weren't able to get a Care Refresh replacement for some reason but did get a new Mavic at a discounted price, so you should probably ask DJI about that. Also, once you get it back you might be able to recoup some of your loss by selling the "body" of your original Mavic to one of the drone scrap / repair places, at least if there is one in Australia. |
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