adroxx
lvl.1
Singapore
Offline
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So another update. With so many parties involved now, even the local retailer is confused at what the arrangements are. Quoting the retailer - "How about the shipping COST who will bear for it?". I mean from the email conversations with Justin, your customer service agent, he said that u guys have arranged with the retailers to send it back for me and waive off the return fees. So if they don't know about it, I guess its another false promise by DJI yet again.
Also retailer was speaking to their staff "Hi chloe, Check with you have you mention to him to collect the shipping cost from him to ship out his faulty drone?" which obviously means to their knowledge, I'm supposed to pay for the return.
Anyway I have had it with DJI customer service.
My last email to your team is as per below. My only aim is to return this damn drone now and get it back so I can sell it away. Please help me achieve this objective.
Will definitely be sharing my experience with people online and forums.
Take care
"Dear all,
I have given up on DJI and the customer service provided. Don't worry I will collect back the drone from the local retailer (Singapore Hobby Supplies) and I will post it back myself and I shall bear the cost.
This is getting too complicated with so many parties involved now.
I will be overseas today and only back on Sunday so I will drop by Monday to collect the drone from the local retailer and post it back myself.
Justin - I still expect a call from either you, your superior or give me a number where I can call you at as I will be overseas from tonight. I need to know now exactly where to post it to, what to include, if my "gift" will still be a "gift" etc and I do not want to waste more time. I do not trust anymore of the email conversations, as we can tell from above, nothing seems to be according to what your are writing.
Regards
Adrian"
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