smodra
lvl.2
Flight distance : 3845 ft
Australia
Offline
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Hi,
Has anyone had the misfortune of having their DJI product returned to the Melbourne, Victoria DJI repair centre?
(This is located in Burwood - not to be mistaken with EE Hobbies in Oakleigh)
Back-story: My camera was misaligned from new, and when I queried with online support if this was something that could be fixed via a firmware update, they advised that no it wasn't and if I wanted it fixed I would have to return the drone. I agreed to return it, so they arranged the TNT pick-up from my home. This was done, and the TNT website shows the parcel was received in good condition the next day. Then it all goes quiet. The online repair status says "Assessing damage" please be patient as this will take 1 working day. It's
My P4P has been with DJI for nearly two weeks and I have heard nothing from them.
I have chased online support for any progress update and the best they could do was either give me a phone number in China to call or the contact number for EE Hobbies which have nothing to do with where my drone has been sent!! (I called EE Hobbies, and they have no record of my CAS number. I'm not even going to bother trying to call China!)
I know the customer service from this company is a joke, but does anyone from Victoria know if this DJI centre in Burwood actually exists?
Will I ever see my drone again or has it gone for good?
Thanks,
Simon.
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