Sjoerd NL
New
Netherlands
Offline
|
DJI Natalia Posted at 2017-2-23 04:00
Very sorry about that, we'll look into the case and let you know what happened.
For the refresh service, as you can see on our website: "If you purchase DJI Care Refresh with a brand-new product, DJI Care Refresh will be valid automatically from two days after product shipment. " As a result, we cannot change the date it starts.
While for your case, we'll take care of it after you receive the Mavic, please do not worry about that.
Dear Nathalie, DJI,
Yesterday i called directly to DHL in the UK. They didn't get any information till then.
I told them the story and because it takes so long, they helped me out. Last night the package wasn't on hold anymore. Guess I will receive the Mavic coming Monday or Tuesday.
I will let you know when I received my Mavic so you can renew my DJI Care agreement.
Thanks in advance.
Kind regards |
|