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586 6 2017-2-23
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fans4bf19af1
lvl.1
Flight distance : 27759 ft
United States
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I ordered my OSMO+ last week and DJI accepted my payment on Feb. 19.  I thought it was weird that I hadn't received a shipping confirmation.  I went into chat and it's apparently out of stock.  I've never seen a company accept payment before the product was ready to ship.  Has anyone heard from DJI on when they think the OSMOs will be going out again?  I just went through all this with the Mavic.  Sigh.
2017-2-23
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fansae429ac1
New

United States
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I placed my Order in December 2016. I received all the Osmo Plus accessories, but not X5 Camera. These accessories or worthless without a camera. DJI customer service does not care about there customers.
2017-2-24
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DJI-Thor
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Flight distance : 13602 ft
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Sorry about the inconvenience. Do you have an order number?
2017-2-24
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fans49693779
lvl.1
Flight distance : 308619 ft
United States
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I'm 5 weeks out from having my full payment charged and like the other guy only got an empty case and few batteries. Yet osmo pro combo is still advertising 2-3 days shipping and online store claims it won't charge till the orders shipped. It seems to be ploy to get you to order bc you think it's coming soon and won't be charged till it does....then they send you a couple batts and an empty case and hold on to your thousands of dollars for as long as they please.

I've reached out 15+ times. They'll tell you to expect an email, that's to make you go away, it ain't coming. They don't actually follow up, just give you a wall to bang your head on.
  
As you see it could be a week, could be 2+ months, anybodies guess.
2017-2-25
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DJI-Thor
Administrator
Flight distance : 13602 ft
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fans49693779 Posted at 2017-2-25 19:40
I'm 5 weeks out from having my full payment charged and like the other guy only got an empty case and few batteries. Yet osmo pro combo is still advertising 2-3 days shipping and online store claims it won't charge till the orders shipped. It seems to be ploy to get you to order bc you think it's coming soon and won't be charged till it does....then they send you a couple batts and an empty case and hold on to your thousands of dollars for as long as they please.

I've reached out 15+ times. They'll tell you to expect an email, that's to make you go away, it ain't coming. They don't actually follow up, just give you a wall to bang your head on.

I'm very sorry about your experience. Can you tell me your order number?
2017-2-27
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fans4bf19af1
lvl.1
Flight distance : 27759 ft
United States
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DJI-Thor Posted at 2017-2-24 22:59
Sorry about the inconvenience. Do you have an order number?

My order number is 0013954860053
2017-2-27
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DJI-Thor
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Flight distance : 13602 ft
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fans4bf19af1 Posted at 2017-2-27 06:20
My order number is 0013954860053

Hi, it's estimated to ship in two days. Thank you.
2017-2-28
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