FirstFly
lvl.2
Flight distance : 329961 ft
United States
Offline
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DJI Natalia Posted at 2017-3-15 18:05
Our support contacted you for the information, apologize for the delay, we'll help you handle it once it's available, thanks for your patience, Scott.
Hi Natalie, 2 weeks ago I heard from support that they would send my drone back with 2-day air to make up for the time. They were apologizing for taking a long time and that was 2 weeks ago. They made it sound like they were going to send it soon. Two weeks later and there has been no progress... DJI has now had my drone longer than I have. I thought buying refresh got me preferred or expedited service. For a week it has shown status of in repair, but I paid for a replacement.
Bottom line: I have not heard from support. Thank You. |
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