xordium
lvl.2
Flight distance : 79219 ft
Australia
Offline
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Another frustrated warning to those considering the Mavic, of "go-slows" in honouring warranties.
The background: I've previously owned a Phantom 4, so not new to drones. New Mavic, 4th flight, took off and only 1 minute into the flight, at 13m altitude, and 83m away from me, clear blue day, suddenly dropped dead straight into the ocean. All logs captured by the RC show no errors, no warnings, no battery failures - so appears to be a complete power cutout. All synced to DJI, sent to them in the ticket, all information provided.
The support since then has been terrible. No action for nearly two weeks - I follow up daily and get different stories, I've been asked to provide the proof of purchase twice (even through it's part of the original ticket). I've been told THREE times, that I will need to send the drone in, despite having explained it failed over water and is lost. I've been told I will need to send the RC in, but never given any details of when/how/where, even before anyone analysed the logs. And finally, now, after nearly 2 weeks and still the logs haven't even been analysed, I'm told I'm not allowed to escalate in any way for support.
Buyer beware.
Support ticket #410927
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