Impact9
lvl.2
Flight distance : 215886 ft
United States
Offline
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Well DJI claims I made inputs that caused the crash when they obviously didn't actually investigate anything. They took my command to start my flight forward and claimed it was that input that caused the crash. Timewise speaking, 00:35:XX I gave the input to move forward at 00:36:1X I stopped because the drone was moving strong left during forward flight. They didn't reference my dead stick nor my commanded inputs to move right or drop.
Is there anyone that can elevate my claim?
Hi Dory,
Thanks for your patience.
For your claimed case CAS-467982-Y5Y9X8, we have already finished the analysis, and the result is as follows:
1) T=00-36 h=0m d=15.9m, pilot pushed the elevator up;
2) T=00-39 h=1m d=38.3m, the aircraft crashed when flying forward;
3) The aircraft could not recognize and avoid the slim limb
According to the analysis, the incident was not caused by any product malfunction factors. As such, we could not provide warranty service.
Should you have more questions, please feel free to let me know.
Best Regards,
Sophia
DJI Tech Support
http://www.dji.com/
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